> Markdown version of [/jobs/ext/1484282-it-support-technician-msp-client-support](https://www.wearedevelopers.com/jobs/ext/1484282-it-support-technician-msp-client-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - MSP Client Support - **Company:** NETSPARK IP & TELECOM INC - **Location:** Covington, LA, United States - **Experience:** Experienced - **Salary:** $52,624.0 - $63,378.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Microsoft Outlook, Computer Networks, Multi-Factor Authentication, Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7394674a2ecde71b ## About the Role * 3+ years of IT support experience; helpdesk, desktop support, or client-facing support background preferred * Comfortable working directly with external clients, not just internal end users * Working knowledge of Microsoft 365 (Outlook, OneDrive, Teams) and Windows environments * CompTIA A+ or Network+ certification a plus, but not required if you have equivalent hands-on experience * Strong communication skills and a calm, patient approach to troubleshooting with non-technical users * Strong self-management skills; comfortable prioritizing your own ticket queue and working independently with minimal day-to-day oversight * Reliable transportation for occasional local client site visits in the Covington/Northshore area * Associate degree or technical certificate in IT, Computer Networking, or a related field a plus (e.g., Northshore Technical Community College's Computer Systems Networking program), * Do you have reliable transportation and are you able to travel locally to client sites in the Metairie/Covington/Northshore area as needed? Experience: * help desk, desktop support, or client-facing IT: 3 years (Preferred) License/Certification: * CompTIA A+ or Network+ certification (Preferred) ## Description OPTRIC is hiring an IT Support Technician to provide day-to-day technical support for our clients, with secondary responsibilities supporting our Internal IT team. This role is primarily client-facing, handling ticket resolution and troubleshooting for OPTRIC clients, while also providing backup coverage for internal helpdesk needs. This is an on-site position based in our Covington, LA office, with some local travel to client sites as needed. What You'll Do * Serve as a primary point of contact for OPTRIC client support tickets: troubleshooting hardware, software, network, and account issues * Respond to and resolve tickets within Freshservice, our helpdesk platform, meeting defined Service Level Agreement (SLA) targets for Critical and Standard priority issues * Provide backup support for OPTRIC Internal IT helpdesk tickets when client volume allows * Support day-to-day Microsoft 365 administration tasks: user account setup, Multi-Factor Authentication (MFA) troubleshooting, Outlook and OneDrive support * Assist with endpoint monitoring and remediation using NinjaOne, our Remote Monitoring and Management (RMM) platform * Support security tooling awareness, including endpoint detection alerts, escalating to senior IT staff as needed * Document recurring issues and contribute to our internal knowledge base * Maintain a professional, customer-first approach when working directly with client site contacts ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)