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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineering Manager - **Company:** NationsBenefits, LLC - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Agile Methodology, Amazon Web Services, Microsoft Azure, Bash Shell, C Sharp (Programming Language), Computer Programming, DevOps, Python (Programming Language), MySQL, NoSQL, PCI Data Security Standards, Windows PowerShell, Systems Development Life Cycle, Reliability Engineering, Standard Sql, Datadog, Scripting, Mttr, Reliability of Systems, Kubernetes, Deployment Automation, Devsecops, Docker, Pagerduty - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4caae0bb2c0eae2b ## About the Role * 5-8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering. * 1-2+ years of experience leading, mentoring, or managing engineers. * Demonstrated success operating in a player-coach leadership model. * Strong hands-on experience with production incident management and escalation processes. * Proficiency with Datadog or similar observability platforms. * Hands-on experience with Kubernetes and Docker in production environments. * Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#. * Experience with Helm, CI/CD pipelines, and deployment automation. * Working knowledge of ITIL processes and Agile methodologies. * Experience working with SQL, MySQL, or NoSQL databases. * Excellent communication and stakeholder management skills. * Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model., * Experience with cloud platforms such as AWS, Azure, or GCP. * Experience building or scaling SRE teams and on-call programs. * Experience defining and managing SLOs, SLIs, and error budgets. * Prior experience in the healthcare or fintech industry. * Knowledge of security and compliance frameworks relevant to regulated environments., We are looking for a technically strong SRE leader who enjoys building teams, improving operational maturity, and remaining hands-on during critical production events. The ideal candidate combines leadership, systems thinking, and automation expertise to help scale reliability practices across a fast-growing Healthcare FinTech organization. ## Description We are seeking a Manager, Site Reliability Engineering (SRE) to lead our US-based SRE team and drive operational excellence across our production platforms. This is a player-coach leadership role that combines people management with hands-on technical leadership. You will mentor and grow a team of Site Reliability Engineers while actively participating in major incident response, reliability initiatives, and operational reviews. The role is a key part of our global follow-the-sun support model and requires close collaboration with SRE leadership in India., * Lead, mentor, and develop a US-based team of Site Reliability Engineers. * Conduct regular 1:1s, performance reviews, and career development discussions. * Own hiring, onboarding, and retention efforts as the team scales. * Foster a culture of ownership, blameless postmortems, and continuous improvement. Operational Excellence & Incident Management * Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation. * Serve as an escalation point and incident commander for major production incidents. * Drive problem management and root cause analysis processes. * Carry PagerDuty on-call escalation responsibilities for critical issues. * Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends., * Improve system reliability, observability, and resilience using Datadog and related tooling. * Drive automation, self-healing capabilities, and runbook maturity. * Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC. * Contribute hands-on to tooling, automation, and technical reviews as needed., * Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage. * Represent the US SRE organization in cross-functional planning and operational reviews. * Communicate effectively with both technical and non-technical stakeholders. Documentation & Compliance * Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures. * Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST. ## Related Videos - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)