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# IT Specialist II

- **Company:** RiseWell Community Services
- **Location:** Medford, NY, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Software Documentation, Network Troubleshooting, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6f04e8967972cee4

## About the Role

4+ years of progressive IT experience providing advanced technical support, troubleshooting hardware, software, network, and systems issues, and supporting end-user technology environments.

## Description

In this role, the IT Specialist II will serve as technical support lead and provides advanced technical support for systems, infrastructure, and end-user environments. Serves as escalation point for complex issues and supports IT operational function., A. Resolve escalated IT incidents involving system performance, network issues, and software or hardware conflicts.
B. Assist with server, infrastructure, and application support, including maintenance and patching.
C. Monitor systems for vulnerabilities and assist with compliance, security activities, and auditing.
D. Serve as escalation point and provide technical guidance to IT Specialist I staff.
E. Ensure system access requests are processed in a timely and accurate manner.
F. Enforce IT policies and perform routine device audits for compliance and quality assurance.
G. Support configuration management and maintain system documentation.
H. Assist with IT projects, system upgrades, and implementation initiatives.
I. Develop and maintain technical procedures and workflows.
J. Provide back-up support for critical technology systems as needed.
K. Perform all other job duties as assigned.


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