> Markdown version of [/jobs/ext/1484770-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1484770-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** The Construction
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Issue Tracking Systems, Microsoft Operating Systems, Network Architecture, Computer Network Technologies, User Administration, User Accounts
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0619be268c2f8ef0

## About the Role

* Strong technical aptitude with excellent analytical and problem-solving skills.
 * Demonstrated understanding of Microsoft operating systems in both server and workstation environments.
 * Working knowledge of Microsoft Office Suite.
 * Foundational understanding of network infrastructure and core networking concepts.
 * Strong interpersonal and communication skills with a customer-focused approach., * Associate degree in a computer-related field or equivalent certification.
 * Relevant education, experience, and professional training may be considered in lieu of formal certifications.
 * Ability to travel to other supported or non-supported sites as needed.
 * Participation in an on-call rotation is possible; additional compensation provided.

## Description

* Serve as the primary point of contact for end-user IT support and troubleshooting.
 * Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
 * Monitor and respond to support requests submitted through the ticketing system and email.
 * Maintain accurate records of computer and hardware inventory.
 * Configure, deploy, and support desktop and laptop systems for new and existing employees.
 * Configure, deploy, and provide ongoing support for mobile devices.
 * Create, manage, and maintain Active Directory user accounts and access permissions.
 * Support employee onboarding and offboarding processes, including account provisioning and deprovisioning.
 * Enforce company IT security standards and acceptable use policies.
 * Monitor and audit workstations to ensure operating systems, antivirus software, and other applications remain current and compliant.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)