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# IT Service Representative (IT Help Desk)

- **Company:** Athena LLC.
- **Location:** Atlanta, GA, United States
- **Salary:** $46,800.0
- **Contract:** Internship / Graduate position
- **Skills:** Issue Tracking Systems, Microsoft Office, Remote Service Software
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8f5b8a5bf4b7483c

## About the Role

* High school diploma or equivalent (required).
 * 1+ year technical support experience or internship.
 * 1 IT certification or 2-year Associate's degree.
 * Strong troubleshooting and customer service skills.
 * Experience with ticketing systems, MS Office, and remote support tools.
 * Excellent communication-able to explain technical issues clearly.

## Description

As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You'll Do

 * Serve as the first line of IT support for staff via phone, email, and ticketing system.
 * Resolve Tier 1 issues (hardware, software, network, applications).
 * Track, document, and follow up on support tickets.
 * Escalate issues to Tier 2 teams when necessary.
 * Provide user training and support on IT equipment and software.
 * Participate in 24/7 on-call rotation for emergency support.


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