> Markdown version of [/jobs/ext/1485076-telcom-and-network-tech](https://www.wearedevelopers.com/jobs/ext/1485076-telcom-and-network-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telcom and Network Tech - **Company:** G5 Tek Solutions, LLC - **Location:** Bourne, MA, United States - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Wi-Fi Technology, Tablet Computers - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8915f55262d59ea3 ## About the Role * High School Diploma or equivalent is required; post graduate training and/or education is preferred * Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook) * Strong verbal and written communication skills * Strong customer focus driven skillset; ability to develop strong partnership * Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision * Ability to multi-task and meet deadlines * Must be able to pass a background check and drug screening. * Must have good work ethic and reliable transportation. * Travel to assigned sites per weekly schedule Experience: - Previous experience in IT role is preferred - Previous experience in an administrative role is preferred. - Strong organizational skills with the ability to multitask and prioritize tasks effectively. - Excellent attention to detail and proofreading skills. - Ability to maintain confidentiality and handle sensitive information with discretion. - Strong communication skills, both written and verbal. - Ability to work independently as well as part of a team. We offer competitive compensation and benefits package. If you are a motivated individual with excellent organizational skills and a passion for providing administrative support, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. ## Description * Responsible for resolving any problems that may arise with an Incarcerated Individual PIN numbers * Processing II's PAN sheets (Personal Allowed Numbers) * Investigate and answer II's grievances * Basic II's phone repair (replace handset and dial pad) * Work with Tech Support to help resolve basic system outage and equipment reset * Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system * Point of contact for FACILITY staff for any issues regarding customer account * Compile reports as needed * Create problem tickets and monitor for resolution, to include escalations to appropriate departments as needed * Interact in a professional manner with customers to foster positive relationships * Additional tasks as assigned by supervisor * Assist all new users on platform * Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues * Manage tablet inventory * Work with Staff on tablet distribution to II's * Return damaged or inoperable tablets in accordance with vendors process. ## Related Videos - [You’re a great coder? 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