> Markdown version of [/jobs/ext/1485133-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1485133-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Ollie's Bargain Outlet, Inc. - **Location:** Princeton, IL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Macintosh Computers, Computing Platforms, Ethernet, HP Thin Clients, Microsoft Office, Windows PowerShell, Scripting, Information Technology, Laptops, Vmware - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d8e7d58ac8fef07 ## About the Role * High school diploma or equivalent required. * 3+ years' experience in Information Technology performing on-site desktop/thin client support and maintenance. * Experience supporting workstations in a large domain environment * Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs and laptops. * Knowledge of Active Directory * Experience with managing profiles and certificates on Microsoft Windows PCs and laptops * Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams) * Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs. * Basic scripting with VBS and PowerShell. * Ability to work a flexible schedule to include occasional evenings and weekends as needed for projects. * Ability to travel occasionally. * Ability to exercise sound judgment. * Ability to work independently. * Ability to preserve confidentiality of information. * Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines. * Accuracy and attention to detail. * Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences. Physical Requirements: * Ability to lift and carry up to 70 pounds. * Ability to push and pull over 100 pounds. * Ability to work in high places. * Ability to operate warehouse equipment. * Ability to remain in a normal seated position regularly. * Ability to see, hear, and speak regularly. * Ability to grip, reach, and pinch with arms and hands frequently. * Ability to bend and twist occasionally. ## Description An IT Support Specialist serves as the main point of contact for all Corporate and/or Distribution Center end user repairs and requests for assistance. Responsibilities include hardware setup/repair requests, software installation, assisting with problem solving, and advanced technical training and troubleshooting., * Provide prompt in-person problem resolution for a variety of hardware/software platforms within our Support Center and Distribution Center buildings. * Provide professional customer service to all building executives, managers, and associates. * Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training. * Complete replacement/upgrade of hardware/software for all designated building associates. * Complete troubleshooting and any maintenance in MDF/IDF closets for all hardware. * Complete necessary Ethernet cabling repair, maintenance, and replacement if needed. * Create and update custom images for deployment. * Provide documentation for all software installations, upgrades, and use. * Provide timely assistance to support requests. * Ability to prioritize requests according to importance and length of time in queue. * Assist in planning and implementing projects to meet deadlines. * Conduct training sessions on proper operation and use of systems. * Perform periodic maintenance of systems at the Support Center and Distribution Center buildings. * Complete any additional responsibilities and/or duties as assigned. ## Related Videos - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)