> Markdown version of [/jobs/ext/1485181-systems-support-technician-i](https://www.wearedevelopers.com/jobs/ext/1485181-systems-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Support Technician I

- **Company:** Mp Materials
- **Location:** Mountain Pass, CA, United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, VoIP, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Simple Network Management Protocols, Office365, Computer Equipment, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be4f07ac4901640e

## About the Role

* Associate degree in computer science or combination of certification and 2+ years related experience.
 * Extensive experience with PC hardware set up and installation.
 * Extensive knowledge of Microsoft Windows operating system
 * Familiarity with Microsoft PowerShell
 * Experience configuring, managing and troubleshooting Apple iOS devices.
 * Familiarity with Active Directory and Office365 user and permissions management
 * Understanding of Virtual Private Networks
 * Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
 * Strong problem-solving skills and attention to detail
 * Excellent customer service, written and verbal communication skills.
 * Self-directed and highly motivated

## Description

We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mine, located in Mountain Pass, CA. This role will also need to provide remote and on-site support for other MP Materials locations., * Installation of Windows Operating Systems, including PC imaging and deployment

 * The Ideal candidate for this position will possess 1-3 years of IT Support experience (Desktop, PC Tech)
 * Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
 * Update and maintain inventory and I.T. documentation.
 * Perform technical environment reviews.
 * Configure, support, and troubleshoot Apple iOS mobile devices.
 * Create tickets using ticketing procedures and follow escalation procedures.
 * Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it's not a false positive, and escalate as necessary)
 * Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
 * Ticket follow up and quality assurance.
 * Night and weekend support coverage and project work as necessary
 * Escalate tasks to senior support team members.
 * Other tasks as required


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)