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# Technical Service Engineer

- **Company:** FIRSTPRO LLC
- **Location:** Chelmsford, MA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Spanning Tree Protocols, Databases, Computer Engineering, System Configuration, Software Debugging, LiveChat, Network Routing, Network Routers
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f20c16730bd6f52

## About the Role

* Minimum 2 years' experience in a call center-type environment with an excellent customer service background
 * Knowledge of network routing and switching protocols
 * Experience configuring PCs, installing various operating systems and software applications
 * Experience configuring switches, routers, and other network-related components

## Description

* Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
 * Manage a high work volume with time-bound constraints
 * Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
 * Ensure escalations and handoffs are efficient by documenting cases clearly and completely
 * Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution


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