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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Support Specialist - **Company:** Koniag Services, Inc. - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Information Systems, Issue Tracking Systems, Microsoft Office, Software Engineering, Windows Desktop, Information Technology, User Administration, Servicenow, Dynamic Application Security Testing - **Published:** July 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/7681757/service-desk-support-specialist ## About the Role * Knowledge of service ticketing systems and IT Service Management. * Ability to adapt to quickly changing priorities. * Ability to provide support for all peripherals (scanners, printers, etc.). * Ability to take a proactive approach to problem solving. * Ability to train other team members. * Demonstrate a proven record of successful execution in a cross-team collaborative IT environment Requirements. * Experience with Microsoft Skype for Business, web cameras, television cabling, and microphones for multimedia setups. * Knowledge of iPhone technical support and MaaS360 end user administration. * Knowledge of Microsoft Windows 10 and Microsoft Suite applications. * Proficiency in audio-visual and VTC technologies, such as Polycom systems., * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or relevant experience. * Minimum of 5 years' experience or 2 years of which must be specialized. Recent experience with use of ServiceNow highly desired. * Excellent communication skills (verbal, presentation, and written). * A demonstrated proficiency in Microsoft Windows. Desired Certifications: * ITIL V3 /V4 Foundations or HDI CSR, SCA, DAST * Microsoft 365, Microsoft Office Specialist * CompTIA CE A+, Network +, Security +, U. S. Citizen with ability to obtain an MBI Public Trust clearance. ## Description Service Desk Support Specialist performs independently or as a key multi-functional team member in identifying, planning, developing, deploying, and communicating software applications and other technology solutions that can involve multiple physical locations and business units. Essential Functions, Responsibilities & Duties may include, but are not limited to: * A positive customer service attitude. * Junior-level personnel resolve less-complex problems immediately, while more complex problems are elevated to senior or supervisory personnel. * Perform tests during application development, assists with application documentation, familiarizes personnel with applications, conducts on-site installations, provides direct user support as well as other forms of assistance to program and project leads. * Provide problem-solving support (by phone and in-person) to users using information center tools. * Provide support for e-mail, directories, standard Windows desktop applications, in addition to specific customer applications. * Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation and follow-up steps. * Serve as the initial point of contact for call center support for agency programs. * Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. * Use proper troubleshooting techniques, analyzes user-related problems in assigned applications and applies or recommends solutions. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)