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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator (MSP) - **Company:** EMPOWERING TECHNOLOGY SOLUTIONS LLC - **Location:** Honolulu, HI, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Online Services, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Network Security, Windows Servers, Cloud Services, Time Tracking Software, Wide Area Networks, Transport Layer Security, Microsoft InTune, Information Technology, Vmware - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03e238d47bc7e8a2 ## About the Role * 3+ years of professional IT experience (MSP/managed IT strongly preferred). * Strong understanding of business IT environments infrastructure and modern work environments. * Excellent written and verbal communication skills; ability to explain technical issues to non-technical users. * Strong organization, time management, and ability to balance multiple priorities; comfortable with time tracking. * High accountability and follow-through (you verify, you close the loop, you don't pass uncertainty downstream). * Valid driver's license and reliable transportation for onsite client visits. Inter-island travel may be required based on client needs. Preferred * MSP / managed IT experience in a technical role * Familiarity with MSP operations and tools such as ConnectWise Manage, NinjaRMM, and IT Glue (or similar) * Experience with common MSP platforms and technologies such as Meraki, Sophos, 3CX, and backup/BCDR solutions (Axcient/Datto, Acronis, etc.) * Comfort using AI tools to improve documentation, analysis, and efficiency Technical Experience (Strong Working Knowledge) Candidates should have working knowledge of technologies commonly supported in MSP environments, including: * Microsoft ecosystem: Windows 10/11, Windows Server (2019/2022), Active Directory, DNS/DHCP, Microsoft 365, Exchange concepts, Intune, Conditional Access, Entra ID * Networking & security fundamentals: WAN/LAN, Layer 2/3 concepts, VPN (SSL/IPSec), firewall fundamentals, QoS basics * Infrastructure & recovery: VMware and/or Hyper-V fundamentals, Azure-hosted environments familiarity, backup/BCDR concepts and restore validation * MSP platforms/tools (examples): ConnectWise Manage, NinjaRMM, IT Glue; Meraki or Ubiquiti/UniFi; Sophos; 3CX; Axcient/Datto BCDR, Acronis, DropSuite (or similar) You do not need to be an expert in every platform listed. We value strong fundamentals, solid troubleshooting, and the ability to learn quickly while following standards and documenting clearly., * IT support: 3 years (Preferred) ## Description Empowering Technology Solutions (ETS) is hiring a Systems Administrator to provide exceptional support to clients across the Hawaiian Islands. This role is remote from your home in Hawaii and includes onsite client visits as needed. ETS is a managed services provider (MSP) delivering managed IT support, cybersecurity solutions, cloud services, voice, full network stacks, and backup/disaster recovery to organizations across the United States. We currently have an ETS team member in Hawaii and are expanding coverage as we continue to grow our client base in the islands. This is a role for someone who is technically sharp, accountable, and customer-focused - someone who can work a queue, communicate clearly, and follow through until the outcome is delivered. What You'll Do * Provide remote technical support for client environments across the Hawaiian Islands (hardware, software, Microsoft 365, identity, security, networking, backups) * Perform onsite support as needed for client visits, project work, troubleshooting, installs, and planned changes * Execute project and service work using ETS systems and standards (ticketing, documentation, time entry, and escalation paths) * Troubleshoot and resolve issues across diverse client environments while maintaining strong communication and professionalism * Identify recurring issues and technical gaps, document findings clearly, and escalate patterns that should be addressed through proactive remediation or projects * Maintain and improve documentation so environments remain supportable (ticket notes, configuration details, diagrams/runbooks/KB updates as needed) * Partner with the broader ETS team (Service Desk, Professional Services, and Customer Success) to ensure strong handoffs, clear priorities, and consistent client outcomes * Participate in an on-call rotation to support client needs outside normal business hours when required ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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