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# Desktop Support Engineer

- **Company:** Axiom
- **Location:** Warsaw, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Internetworking, Office Suite, Office365, Information Technology, Cisco, Servicenow
- **Published:** July 29, 2026
- **Apply:** https://www.dice.com/job-detail/10af1702-76f8-469e-b0d0-7ce782ea1ee9

## About the Role

* Have A+ certification & at least one certification from either Cisco or Microsoft

 * May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

 * Must be a self-starter and can manage multiple tasks

 * Exceptional customer service skills

 * Good communication skills

 * Ability to work independently or as part of a team

 * Ability to complete tasks effectively with minimal supervision

 * Must be available to work flexible work schedules

 * High-level skill set

 * Outstanding people skills

 * Self-starter, needs to be able to work on his/her own

 * Proficient in Windows 10 & 11 and Office Suite/O365

## Description

The Desktop Support Engineer (Full Time ) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users., * 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

 * Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests

 * Escalate issues as appropriate and act as a technical escalation for the end user

 * Maintain a high level of customer satisfaction

 * Comply with the desktop group practices and procedures

 * Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.

 * Identify technical and process issues and recommend improvements

 * Achieve target ticket volumes and ticket resolution levels

 * Responsible for compliance with applicable corporate policies and procedures

 * Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

 * Follows the processes and practices established for the group

 * Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions

 * Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS

devices, etc.

 * Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues

 * Handle software installation/support/upgrades

 * Provide 1st/2nd level Help Desk support

 * Perform basic LAN and internetworking-related activities


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