> Markdown version of [/jobs/ext/1486090-amazon-connect-acco-cloud-engineer](https://www.wearedevelopers.com/jobs/ext/1486090-amazon-connect-acco-cloud-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect / ACCO Cloud Engineer - **Company:** ServIT Consulting LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Cloud Engineering, Configuration Management, Continuous Delivery, Continuous Integration, Amazon DynamoDB, Human-Computer Interaction, Identity and Access Management, Role-Based Access Control, Single Sign-On, Amazon Connect, Data Logging, Git, Kubernetes, Deployment Automation, Terraform, Serverless Computing - **Published:** July 29, 2026 - **Apply:** https://www.dice.com/job-detail/f0457dd9-42c6-495c-b01e-81244e5fae92 ## About the Role Experience: 8+ years in IT, including 4+ years of relevant AWS and Amazon Connect experience, 8+ years of overall IT or cloud engineering experience. Strong hands-on experience with Amazon Connect implementation and administration. Experience designing contact flows, queues, routing profiles, security profiles, and telephony configurations. Strong knowledge of AWS services, including DynamoDB, IAM, APIs, and serverless technologies. Hands-on experience with OpenTofu or Terraform Infrastructure as Code. Experience designing and implementing CI/CD pipelines. Knowledge of configuration management and synchronization across multiple environments. Experience implementing AWS tagging, IAM, role-based access control, and security standards. Experience integrating SSO solutions with enterprise identity providers. Understanding of DNIS, phone-number configuration, call routing, and contact-center testing. Strong testing, troubleshooting, technical documentation, and operational-readiness skills. Preferred Qualifications Experience deploying configurable frameworks or accelerators within Amazon Connect. Familiarity with ACCO or similar Amazon Connect configuration and orchestration frameworks. Experience with Git-based configuration management and automated deployments. Knowledge of AWS security, governance, logging, and monitoring practices. Experience working in regulated enterprise environments. AWS or Amazon Connect certifications are preferred. Key Deliverables Initial ACCO environment and configuration Deployed UI, APIs, AWS resources, flows, and modules DynamoDB configuration assessment Tagging and access-control strategy Attribute taxonomy and naming standards SSO and identity-provider integration CI/CD and configuration-synchronization processes Sample queue, DNIS, and contact-center configurations Initial ACCO testing results Configuration standards and procedures Access-control and security-profile documentation User-access procedures ACCO operations documentation ## Description We are seeking a Senior Amazon Connect / ACCO Cloud Engineer to deploy, configure, test, and operationalize the ACCO framework within the customer's AWS and Amazon Connect environments. This role requires strong experience with Amazon Connect, AWS cloud services, OpenTofu or Terraform, CI/CD, identity integration, contact-center telephony, and security controls. The consultant will also establish configuration standards, access procedures, environment synchronization processes, and comprehensive operational documentation., Deploy the ACCO user interface, APIs, and supporting AWS resources using OpenTofu Infrastructure as Code. Deploy pre-built ACCO flows and modules into the customer's Amazon Connect instance. Configure and assess the initial DynamoDB implementation. Design and implement an ACCO resource-tagging strategy aligned with customer standards. Establish access-control policies, security profiles, and user-access procedures. Define and document ACCO attribute taxonomy and naming conventions. Integrate the customer's single sign-on provider with its identity provider. Design and implement a CI/CD strategy for ACCO configuration data. Establish configuration synchronization processes between non-production environments. Configure telephony using test Dialed Number Identification Service numbers. Verify ACCO and Amazon Connect instance functionality. Configure sample queues, DNIS numbers, routing patterns, and other common contact-center scenarios. Conduct initial testing and assess ACCO framework functionality. Identify configuration, integration, security, and operational-readiness issues. Develop configuration standards, processes, testing results, and operational documentation. ## Related Videos - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Implementing Feature Environments with AWS and Terraform](https://www.wearedevelopers.com/videos/531-implementing-feature-environments-with-aws-and-terraform) - [Building a Cloud Platform Where Everything is Just Another Kubernetes Resource](https://www.wearedevelopers.com/videos/100137-building-a-cloud-platform-where-everything-is-just-another-kubernetes-resource) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)