> Markdown version of [/jobs/ext/1486360-hvac-r-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1486360-hvac-r-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HVAC/R Technical Support Specialist - **Company:** Allied Manufacturing, Inc. - **Location:** Tampa, FL, United States - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Electronic Mailing, Inventory Management Software, Open Service Interface Definitions, Diagnostic Tools, Hardware Testing - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bc3ed1bfb86d726a ## About the Role We are seeking a technically capable and dependable individual who wants to develop specialized experience in commercial refrigeration troubleshooting, technical support, warranty-service coordination, and equipment testing. Candidates may qualify through HVAC or HVAC/R education, relevant work experience, military technical training, appliance or equipment repair, electrical troubleshooting, industrial or facilities maintenance, or another comparable hands-on technical background. Prior commercial refrigeration employment is helpful but is not required. Product-specific training will be provided., Candidates should have a relevant technical foundation obtained through one or more of the following: * HVAC, HVAC/R, refrigeration, electrical, industrial-maintenance, appliance-repair, or comparable technical education. * Relevant military technical or equipment-maintenance experience. * Practical experience diagnosing, repairing, maintaining, or installing HVAC, refrigeration, electrical, appliance, restaurant, industrial, or other mechanical equipment. Additional qualifications include: * Basic understanding of refrigeration-cycle, electrical, or mechanical principles. * Familiarity with a digital multimeter or other electrical diagnostic tools, or a demonstrated ability to learn their proper use. * Mechanical aptitude and willingness to perform hands-on equipment inspection and testing. * Ability to follow a logical troubleshooting process. * Professional telephone, email, and written communication skills. * Ability to communicate effectively with customers and experienced service technicians. * Ability to learn company products, parts, warranty procedures, CRM software, and inventory systems. * Dependability, organization, self-motivation, and strong follow-through. * Ability to manage multiple open service matters and maintain accurate documentation. * Ability to work effectively as part of a small company team. Preferred but Not Required * Completion of an HVAC or HVAC/R technical-training program. * EPA Section 608 certification. * Commercial refrigeration experience. * HVAC service or air-conditioning experience. * Refrigeration, electrical, mechanical, or equipment-repair experience. * Appliance, restaurant-equipment, facilities-maintenance, or industrial-maintenance experience. * Familiarity with wiring diagrams, compressors, fan motors, controllers, sensors, relays, capacitors, and start components. * Prior technical-support, warranty-support, or customer-service experience. * Experience using CRM or inventory-management software. Recent technical-school graduates, early-career HVAC technicians, military technicians, and candidates with relevant hands-on repair or maintenance experience are encouraged to apply., * Are you able to work full-time, in person, at our Tampa facility? * Briefly describe your HVAC/R, refrigeration, electrical, appliance-repair, equipment-maintenance, industrial-maintenance, or technical background. * Which of the following have you used: digital multimeter, wiring diagram, temperature probe, refrigeration gauges, electrical schematic, hand tools, or equipment service manual? ## Description The HVAC/R Technical Support Specialist assists customers, dealers, and independent service technicians with commercial refrigeration equipment questions and warranty-service needs. This is primarily an in-house technical-support position, not a traditional residential or commercial field-service route. Much of the work involves telephone and email communication, diagnostic questioning, service coordination, parts identification, case documentation, and follow-up. The position also includes hands-on inspection, testing, troubleshooting, and basic component replacement on commercial refrigeration equipment and parts at our Tampa facility. Primary Responsibilities * Assist customers, dealers, and service technicians with troubleshooting commercial refrigerators, freezers, controls, and related equipment. * Ask appropriate diagnostic questions and obtain photographs, videos, temperature readings, electrical readings, and service information. * Help determine whether reported equipment problems may be warranty-related or non-warranty-related. * Coordinate warranty service with independent HVAC/R and commercial-refrigeration service companies throughout the United States. * Provide service technicians with product information, wiring diagrams, parts information, service documentation, and troubleshooting assistance. * Identify replacement parts and coordinate parts shipments. * Create and maintain accurate service cases, notes, and follow-up activities in the company CRM. * Follow service matters through completion and maintain professional communication with customers and service companies. * Review service-company documentation and invoices for consistency with company warranty-service guidelines. * Inspect and test refrigerators, freezers, controllers, motors, sensors, relays, electrical components, and related parts at our Tampa facility. * Perform basic component replacement and equipment adjustments after receiving appropriate training. * Work cooperatively with sales, warehouse, parts, and management personnel. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Fake or News: Coding on a Phone, Emotional Support Toasters, ChatGPT Weddings and more - Anselm Hannemann](https://www.wearedevelopers.com/videos/1790-fake-or-news-coding-on-a-phone-emotional-support-toasters-chatgpt-weddings-and-more-anselm-hannemann) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)