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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Physical Security - IT Support Technician 2 (Non-Permanent) - **Company:** State of Washington - **Location:** Seattle, WA, United States (Remote available) - **Salary:** $52,932.0 - $71,088.0 - **Contract:** Temporary contract - **Skills:** Software Applications, Computer Networks, Desktop Computing, Firmware, Issue Tracking Systems, IP Addressing, Networking Basics, Network Connections, Computer Equipment, Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ec590215bf5498d9 ## About the Role * Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures. * Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology. * Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting equipment, managing cabling, labeling components, and verifying proper operation using established procedures. * Technical Documentation & Procedures: Ability to read and follow basic technical documentation, diagrams, or installation instructions to complete assigned tasks. * Communication & Customer Service: Ability to communicate effectively with end users and team members to provide support and explain technical information in a clear and professional manner. * Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others. The following qualification is also required: * A valid driver's license and the ability to operate state-owned vehicles. Must maintain a good driving record to respond promptly to field support requests at any WSF location. It is preferred that qualified candidates also demonstrate/have: * Advanced Technical IT Knowledge: Extensive experience, coursework, training, or certifications related to information technology, computer hardware, networking, or technical support. * Physical Security Technology: Familiarity with physical security technologies such as video surveillance systems, access control systems, or related equipment. * Service Desk & Incident Management: Experience using a service desk or ticketing system to track and document support requests. * Networking Fundamentals: Basic understanding of networking concepts such as IP addressing and device connectivity. * Field Technology Support: Experience working in field environments or supporting equipment across multiple locations. * Licensure: Transportation Worker Identification Credential (TWIC) card. ## Description WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions. What to Expect This position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective equipment. Among the varied range of responsibilities held within this role, the Physical Security Support Technician will: * Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff. * Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities. * Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures. * Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate. * Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures. * Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources. * Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests. * Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing. * Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies. * Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)