> Markdown version of [/jobs/ext/1486482-help-desk-i](https://www.wearedevelopers.com/jobs/ext/1486482-help-desk-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk I

- **Company:** Tyto Athene
- **Location:** Reston, VA, United States
- **Experience:** Starter
- **Salary:** $62,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, SC Clearance, Servicenow
- **Published:** July 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9064014/help-desk-i

## About the Role

Required:

 * Associates' degree or equivalent
 * Two (2) years of IT support experience

Desired:

 * Experience with ServiceNow
 * Security+ Certification desired or 6 months to obtain

Clearance:

 * Secret Clearance required

## Description

* Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
 * Respond to telephone calls, email, and personnel requests for technical support.
 * Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
 * Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Dev Digest 216: CyberSec + Mythos, Stack Overflow for Agents & DOOM in TTF](https://www.wearedevelopers.com/magazine/728-dev-digest-216-cybersec-mythos-stack-overflow-for-agents-doom-in-ttf)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)