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# Lead Specialist, Oracle SCM

- **Company:** Kpmg LLP
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Oracle (Applications), Information Technology, Data Analytics, Oracle Cloud Infrastructure
- **Published:** July 29, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17729681?backUrl=%2Fcareer%2F17729681%2FLead-Specialist-Oracle-Scm-North-Carolina-Charlotte

## About the Role

* Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required
 * Bachelor's degree from an accredited college/university in an appropriate field is required
 * Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications.
 * Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore)
 * Excellent written and verbal communication, facilitation, and presentation skills
 * Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively
 * Ability to travel as necessary depending on client and business needs
 * Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

## Description

* Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM)
 * Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications
 * Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes
 * Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements
 * Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases
 * Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards
 * Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment


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