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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** SN Cloud Solutions LLC - **Location:** Santa Fe, NM, United States - **Salary:** $50,877.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Productivity Software, TCP/IP, Wide Area Networks, Computer Networking Systems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Deployment Automation, Operating System Security, Servicenow, User Accounts - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8da600cd4ba6bd2c ## About the Role * Proven experience in technical support roles with a strong understanding of help desk systems such as ServiceNow or Jira. * Proficiency in Microsoft Office applications and familiarity with Microsoft Windows Server environments. * Knowledge of computer networking concepts including LAN/WAN, DNS, TCP/IP protocols, VPNs, and network troubleshooting. * Experience supporting Windows (including Windows 10/11), macOS, Linux operating systems, and mobile devices. * Ability to troubleshoot hardware components such as computer hardware peripherals and other IT equipment effectively. * Familiarity with Active Directory management, GPO configuration, SCCM deployment tools, and network administration practices. * Strong communication skills with the ability to explain technical issues clearly to non-technical users. * Analysis skills for diagnosing complex problems quickly and accurately. * Knowledge of IT infrastructure components including Meraki networking equipment and operating system security protocols. This role is ideal for individuals passionate about technology support who thrive in a collaborative environment. If you possess the necessary skills and are eager to contribute to maintaining a resilient IT environment while delivering exceptional customer service, we encourage you to apply. ## Description We are seeking a dedicated Help Desk Support specialist to join our dynamic IT team. This role is essential in providing comprehensive technical assistance to end-users across various departments, ensuring seamless operation of hardware, software, and network systems. The successful candidate will play a vital role in maintaining the organization's IT infrastructure, delivering exceptional customer support, and resolving technical issues efficiently. This position offers an opportunity to work in a fast-paced environment where problem-solving skills and technical expertise are highly valued., * Respond promptly to user inquiries via help desk systems such as ServiceNow or Jira, providing clear and effective technical support. * Troubleshoot and resolve hardware issues related to computers, peripherals, mobile devices, and other IT equipment. * Support software troubleshooting efforts for operating systems including Windows, macOS, and Linux, ensuring optimal performance. * Assist with network troubleshooting tasks involving LAN, WAN, DNS, TCP/IP protocols, VPNs, and network administration. * Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations. * Support IT infrastructure maintenance including computer management tasks on Windows Server environments and BMC Remedy ticketing system. * Collaborate with team members to diagnose complex issues involving computer networking, hardware support, and software applications. * Maintain documentation of support activities and customer support tickets accurately for tracking and reporting purposes. * Assist in deploying updates and patches using SCCM (System Center Configuration Manager) while ensuring minimal disruption. * Provide training or guidance to end-users on operating systems, productivity tools like Microsoft Office, and mobile device management. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)