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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Plano, TX, United States
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Issue Tracking Systems, Microsoft Office, Peripherals, Laptops
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb066a41fbbec162

## About the Role

* 1+ years of Desktop Support, Help Desk, or IT Support experience
 * Strong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals
 * Experience supporting Microsoft Windows and Microsoft Office applications
 * Familiarity with ticketing systems and IT support best practices
 * Basic understanding of networking concepts and connectivity troubleshooting
 * Excellent communication, interpersonal, and customer service skills
 * Strong organizational skills with attention to detail
 * Ability to prioritize multiple support requests in a fast-paced environment, * Experience working in an enterprise IT environment
 * Familiarity with Active Directory, device imaging, and endpoint deployment
 * Experience supporting Microsoft 365 environments
 * Knowledge of ITIL or IT service management processes

## Description

Are you passionate about providing exceptional customer service while solving technical issues? We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience.

If you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you.

Responsibilities

 * Provide white-glove, onsite desktop support to end users in a corporate environment
 * Troubleshoot and resolve Windows hardware, software, and peripheral issues
 * Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment
 * Respond to and resolve support tickets while meeting service level expectations
 * Assist with device deployments, imaging, upgrades, and workstation setup
 * Support Active Directory account administration, password resets, and user access requests
 * Document incidents, resolutions, and technical procedures within the ticketing system
 * Collaborate with other IT teams to resolve complex technical issues
 * Deliver a professional, customer-focused support experience with excellent communication


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