> Markdown version of [/jobs/ext/1487210-information-technology-support-technician](https://www.wearedevelopers.com/jobs/ext/1487210-information-technology-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Technician - **Company:** Carollo Engineers - **Location:** Littleton, CO, United States - **Experience:** Experienced - **Salary:** $70,720.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Active Directory, Adobe InDesign, Apple Mac Systems, Audio Video Distribution, Microsoft Outlook, Dynamic Host Configuration Protocol, Distributed File Systems, Domain Name System (DNS), Multi-Factor Authentication, Graphics Software, Supervisory Control and Data Acquisition (SCADA), Internet Information Services (IIS), Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, System Center Configuration Manager, MicroStation, ProjectWise, Role-Based Access Control, Microsoft SharePoint, SketchUp (3D Modeling Software), Inroads, Wi-Fi Technology, Tablet Computers, Peripherals, Microsoft InTune, Computer Equipment, Adobe, Information Technology, Deployment Automation, Autodesk Autocad - **Published:** July 29, 2026 - **Apply:** https://dejobs.org/x/x/4B05EC83E1A14859AFFFD672F35CEFB7/job/ ## About the Role * 2 - 4+ years of professional experience in IT support. * Advanced knowledge of PC hardware/software principles and operating systems such as Windows 11 and Mac OS. * Experience with engineering, CAD, modeling, and graphics software applications and tools (e.g., Bentley ProjectWise, AutoCAD, Autodesk, MicroStation, SketchUp, Adobe) a significant plus. * Experience with IT service management practices and ticketing tools (incident/request workflows, prioritization, SLAs) a plus. * Experience with modern endpoint management (SCCM/MECM and/or Intune), device provisioning, and compliance-based access a plus. * Experience supporting Microsoft Teams, including meeting troubleshooting; familiarity with Teams Rooms or conference room systems is a plus. * Experience with Yealink Teams Rooms a plus. * Experience with Verkada or similar physical security systems (e.g., access control, cameras/CCTV, door controllers) a plus. * Experience with Mac OS a plus. * Experience supporting mobile device management (MDM) a plus. * Adequate foundation skills in Microsoft Server Operating systems, Active Directory Administration, DFS, DHCP and IIS etc. * Generate and maintain documents, knowledge base articles, how-to's FAQ's and reports to support daily operations. * Experience supporting MFA and identity-related troubleshooting a plus. * Office moves, workstation deployments, and on-site support logistics experience a plus. * Relevant certifications (e.g., CompTIA A+/Network+/Security+, ITIL Foundation, Microsoft role-based certifications) and exposure to water-sector security/OT concepts (e.g., SCADA awareness) are a plus. * Excellent organization and technical documentation skills, including accurate ticket notes and asset/inventory record updates. * Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated with a sense of pride in accomplishments. * Ability to organize projects and tasks according to priorities and work extended periods at a terminal or PC using a keyboard and mouse. * Must be able to lift 30lbs - 50lbs. * The ability to work independently or as part of a team. * Ability to travel to various offices (35% of time) to provide on-site support and assist with office moves. Preferred Qualifications * Experience with Computer Aided Design (CAD), Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.) a significant plus. * Experience with Microsoft Teams. * Experience with Microsoft Office 365. * Experience with Mac OS a plus. * Experience with MDM a plus. * Experience with MFA a plus. * Experience with Office Moves a plus. * Experience with SCCM / MEMCM a plus. * Experience with Yealink Teams Rooms a plus. * Experience with Verkada Physical Security a plus. ## Description * Provide responsive on-site and remote support for end-user computing requests; configure and maintain laptops/desktops/tablets, peripherals, and standard applications for office, hybrid, and field users. * Manage a ticketing queue; document troubleshooting, resolutions, and user communications clearly; meet service-level expectations and escalate effectively. * Support Microsoft 365 and collaboration services (e.g., Outlook, OneDrive/SharePoint, Teams, Meetings). * Assist with endpoint provisioning and lifecycle management (deployments, refreshes, patching, application installs, configuration baselines) and help enforce device compliance and secure configuration standards. * Support identity and access workflows including account setup, access troubleshooting, and multi-factor authentication (MFA); follow established least privilege and security procedures. * Troubleshoot connectivity issues (wired, Wi-Fi, VPN, DNS/DHCP fundamentals) and coordinate with network/security teams and vendors for timely resolution. * Support printers/scanners/copiers/plotters and large-format printing needs common in engineering project delivery; manage drivers, queues, and basic troubleshooting. * Support conference rooms and audiovisual systems (including Teams-based meeting spaces) and provide on-demand meeting support as needed. * Create and maintain knowledge base articles, how-to guides, and standards * Participate in continuous improvement initiatives and travel to other Carollo offices to provide support (up to 35% of time), including regional end-user support for other locations. * Assist with laptop imaging and deployment buildings using SCCM or Windows Autopilot. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)