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# Technical Support Manager

- **Company:** Power Monitors, Inc.
- **Location:** Mount Crawford, VA, United States
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74d0c593384dda51

## About the Role

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!, * Strong PC troubleshooting skills, including driver, communication, and security issues.

 * Proven experience in customer technical support or IT systems support.
 * Excellent problem-solving and communication skills.
 * Networking skills
 * Technical writing or documentation experience a plus.
 * Technical college degree preferred
 * Electrical background or experience with electric utilities is a plus but not required.

## Description

* Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
 * Provide direct technical support for PMI products, software, and field applications.
 * Act as the primary liaison between customers, Engineering, and Software Development.
 * Document, track, and analyze technical issues and recurring problems.
 * Contribute to testing and feedback during product development and updates.
 * Create and maintain internal technical documentation and knowledge base content.
 * Identify process improvements to enhance efficiency and customer satisfaction.
 * Occasional overnight travel may be required.


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