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# Implementation Manager, Healthcare

- **Company:** FLIP LLC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), Application Integration Architecture, Interactive Voice Response, VoIP, EClinicalWorks, Systems Integration, Enterprise Software Applications, Genesys, Webhooks, Golang
- **Published:** July 29, 2026
- **Apply:** https://www.manhattanjobs.com/job.asp?id=3335638871&tx=FP3128FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We're looking for someone who enjoys solving technical problems while working directly with customers. You're equally comfortable configuring integrations, troubleshooting production issues, and explaining technical concepts to both IT teams and non-technical stakeholders., * 3â??7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role

 * Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
 * Experience owning projects from technical discovery through production launch
 * Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
 * Excellent written documentation and communication skills
 * A builder's mindset-you enjoy creating scalable processes rather than simply following them
 * Bonus: Healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
 * Bonus: Telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)

## Description

You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.

Own Technical Implementations

 * Lead technical onboarding from post-sale through production launch
 * Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
 * Translate customer requirements into scalable technical solutions
 * Manage implementation testing, QA, and go-live readiness
 * Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
 * Build documentation, implementation guides, and repeatable playbooks that improve future deployments

Provide Technical Customer Support

 * Serve as the primary technical resource for post-launch issues and escalations
 * Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
 * Partner with Engineering by providing detailed technical context on complex issues
 * Identify recurring technical patterns and drive long-term product improvements
 * Maintain an internal knowledge base of solutions, best practices, and known issues

Become a Trusted Technical Advisor

As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.


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