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# IT Manager

- **Company:** Voya Financial, Inc.
- **Location:** Windsor, CT, United States (Remote available)
- **Experience:** Expert
- **Salary:** $194,480.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), .NET Framework, Microsoft Windows, Artificial Intelligence, Amazon Web Services, Data Analysis, Software System Penetration Testing, User Authentication, Microsoft Azure, Business Software, Cloud Computing, COBOL (Programming Language), Static Program Analysis, Software Quality, Code Review, Databases, Computer Engineering, Continuous Integration, IBM DB2, Linux, Github, Monitoring of Systems, HP Systems Insight Manager, Automation of Marketing, Apache Maven, MySQL, Oracle (Applications), Software Maintenance, Salesforce.Com, SonarQube, SQL Databases, Universal Database (UDB), Microsoft Power Automate, Information Technology, Data Analytics, Microfocus, GPT, Dynatrace, Jenkins, Servicenow, Programming Languages
- **Published:** July 29, 2026
- **Apply:** https://godirect.wd5.myworkdayjobs.com/voya_jobs/job/CT-Windsor-One-Orange-Way/IT-Manager_JR0033042

## About the Role

Requirements: Requires a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering or a related field, or foreign degree equivalent and five (5) years of experience in an IT Project Management role or related position.

Experience must include: Project execution with involvement in multiple major projects or a sustained record of success as an IT services provider with hands-on experience with production support activities. Working with Programming Languages including Java, .Net, Microfocus COBOL, and Informatica. Applying knowledge of Databases such as DB2, UDB, Oracle or MySQL. Applying knowledge of operating systems including Windows and Linux. Working with cloud technologies such as AWS Basics, or MS Azure. Working with ITSM tools including ServiceNow, monitoring tools such as Dynatrace or Foglight and Continuous Integration tools including XLDeploy, GitHub, Maven, SonarQube, Jenkins. Applying knowledge of security vulnerability remediation techniques to remediate Penetration test and Code Review findings.

## Description

Duties: Manage projects, programs, or processes; apply work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards. Approve design, technical, or operational specifications developed by subordinates. Ensure that the final work product of subordinates meets all quality standards. Guide both the onsite and offshore team to restore services for incidents, fulfill service requests with quick turnaround. Use data analytics and reporting skills to gain data insights from Service Now and Dynatrace tools to identify repetitive issues by analyzing the data and proposing permanent solutions and enhancing end user experience. Perform as a consultant level (i4) IT sub-discipline individual contributor. Analyze business requirements for enhancements to Claims Processing, Underwriting, Reporting, Benefit Enrollment, Billing, Authentication and design technical solutions with .NET, Java, SQL and Azure Cloud expertise. Ensure implementation of secured code in
production utilizing SonarQube code quality and Snyk static code analysis tools. Coordinate work across multiple work teams; develop, update, and implement contingencies for multiple teams to meet changing project or service needs. Anticipate changing resource needs and take action to meet expectations on time and within budget. Responsible for conducting periodic performance reviews for staff, including professional development plans and goals. Accountable for tactical Application Maintenance, technical and process governance for a set IT area and portfolio consisting of business applications built in technologies like Java, Microsoft .Net Framework and Salesforce. Integrate ServiceNow with automation platforms such as Power Automate and Dynatrace to streamline application monitoring and reporting processes through intelligent automation. Harness the power of AI solutions such as Microsoft Copilot and GPT 4.x to streamline the handling of production problem tickets, enabling
automated processing and the generation of actionable insights. Review performance results and determine when application maintenance support levels need to be changed and additional monitoring needs to be added. Identify opportunities for new services, continuous improvement of existing ones, initiate work process and tool improvements that lead to increased workplace productivity and cost reduction. Engage in war room conference calls in case of critical production issues and provide technical guidance on issue resolution steps. 100% telecommuting position. Will consider applicants resident in the continental U.S.


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