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# Systems Support Specialist

- **Company:** UM DESIGN GROUP LLC
- **Location:** Roswell, GA, United States
- **Contract:** Permanent contract
- **Skills:** Data Mapping, Sharepoint Document Library, Data Logging, Pure Data, Data Management, Software Version Control
- **Published:** July 29, 2026
- **Apply:** https://jobs.smartrecruiters.com/UmdaschGroup/744000140365757-systems-support-specialist

## About the Role

* Experience in master data management in ERP systems
 * ISO or quality systems exposure
 * Strong documentation skills
 * Detail-oriented mindset
 * Comfortable following structured governance
 * This is NOT a pure ISO auditor.
 * This is NOT a pure data entry clerk.
 * This is a hybrid systems/process control role.

Additional Information

 * Safety and Security: Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions,
 * Communication: Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.
 * Workload Management: Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.
 * Ethics and Integrity: Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values.
 * Flexibility: Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.

## Description

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity.

They are the process gatekeeper + execution support, not just a document writer.

Process Documentation & Governance

Develop and maintain SOPs for:

 * Parts
 * GHQ Customers/Suppliers
 * New Company / Site Configurations
 * HR Helpdesk ticket process
 * Map regional administrative and operational processes
 * Maintain controlled document library
 * Ensure audit traceability and revision control

Master Data Management

 * Master Data Management in legacy and future oneERP
 * Parts, Customers, Suppliers
 * New Company/Site configuration entries
 * Helpdesk DON ticket logging & validation
 * Supporting audit-required data adjustments
 * Documentation and mapping of legacy data and future oneERP

This ensures:

 * Data consistency
 * Controlled master data creation, change management, and maintenance
 * Reduced duplicate or incorrect setups
 * Audit defensibility

Compliance & Audit Support

 * Ensure documentation matches system behavior
 * Validate processes meet ISO requirements
 * Support audit prep and evidence gathering
 * Monitor adherence to defined procedures

Training & Operational Support

 * Train users in documented procedures
 * Support interface projects, data mapping, documentation ( i.e.: Rapid Response interface)
 * Assist with system releases, upgrades, new features - testing, deployment and process validation


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