> Markdown version of [/jobs/ext/1488106-it-support-desk-technician](https://www.wearedevelopers.com/jobs/ext/1488106-it-support-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Desk Technician

- **Company:** First Commonwealth Bank
- **Location:** Cassatt, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Logical Security, Microsoft Office, Software Engineering, User Provisioning Software
- **Published:** July 29, 2026
- **Apply:** https://recruiting.ultipro.com/FIR1042FCW/JobBoard/4a7e0dd8-8227-42d8-baa0-4e909292dcf1/OpportunityDetail?opportunityId=b6d0fce0-ff31-44b5-bf03-fccc14fce5a3

## About the Role

1. Position requires High school diploma or equivalent. Associate's or Bachelor's degree in information systems or related field preferred.

 2. Working knowledge of fundamental operations of Windows, Microsoft Office, and other emerging technologies is required.

 3. Knowledge of banking applications is preferred.

 4. Experience in customer service best practices & supporting a corporate environment is required.

 5. Related experience and training in troubleshooting and providing technical support is required.

 6. May be eligible for Telecommuting.

## Description

**Candidate must reside in PA or OH to be eligible for Telecommuting.

Position supports a wide variety of applications through the identification, research and resolution of technical problems. Position requires working different shifts Monday through Friday and 24x7 support, as needed.

Essential Job Responsibilities____________________________________

Provides technical support for employees and client base including but not limited to the following:

 1. Diagnoses and resolves technical hardware and software issues.

 2. Researches issues using available information resources.

 3. Supports logical security activities including user provisioning tasks.

 4. Documents, tracks, and monitors interactions in the appropriate ticketing tool.

 5. Identifies and escalates situations requiring urgent attention.

 6. Tracks and routes incidents and requests to appropriate groups and documents resolutions, as appropriate.

 7. Works under general supervision while providing assistance to team members.

 8. Participates in development of department standard operating procedures.

 9. Performs other related duties as assigned.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [You can’t hack what you can’t see](https://www.wearedevelopers.com/videos/41-you-can-t-hack-what-you-can-t-see)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Testing applications in a regtest development environment with the ElectrumSV SDK](https://www.wearedevelopers.com/videos/147-testing-applications-in-a-regtest-development-environment-with-the-electrumsv-sdk)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Building and Deploying Multi-Agent Systems with ADK and Vertex AI](https://www.wearedevelopers.com/videos/1918-building-and-deploying-multi-agent-systems-with-adk-and-vertex-ai)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)