> Markdown version of [/jobs/ext/1488111-senior-support-technician](https://www.wearedevelopers.com/jobs/ext/1488111-senior-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Technician - **Company:** Fertility Center - **Location:** Holmdel, NJ, United States - **Experience:** Expert - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Azure, Backup Devices, Business Software, Software Documentation, Disaster Recovery, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Virtual Desktops, Networking Basics, Print Servers, Remote Access Technology, Remote Desktop Services, Network Routers, Malware, Firewalls (Computer Science), Information Technology, Fortinet - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df34f2513c4a8fc0 ## About the Role A Senior Support Technician will be expected to have experience in managing incidents using solid problem solving and a broad understanding of technology. An excellent Senior Support Technician must have strong IT skills and effectively communicate the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers. Being Senior in the support role, this position has a higher first call resolution and can provide assistance to Support Technicians., * 3+ years technical experience preferred. * Professional Information Technology Certifications although not required are preferred. * Previous customer support or service experience. * Knowledge of computer and networking fundamentals. * Experience with basic Microsoft Products. * Experience with Office 365 products, services and management. * Experience with RMM and PSA tools; Connectwise Manage, Automate preferred. * Microsoft MCSA Certification. * Datto, Fortinet certifications a plus. ## Description * Senior Support on the Service Desk requires that the individual has solid all-around technology skills pertaining to desktops, servers, networking equipment, backup, disaster recovery, and available tools and technology utilized by Vertilocity. * At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor, Project Manager, or Network Administrator. * As with all Service desk Issues, the resource is expected to manage support incidents that come in via phone, email, or customer portal. * Monitor/manage system alerts and notifications and respond accordingly through service incidents. * Support technical issues involving Microsoft's core business applications and operating systems. * Support of disaster recovery solutions. * Installation and configuration of workstations. * Malware removal. * Configure users in a Microsoft Domain Environment. * Basic technical Support at the network level: WAN and LAN connectivity, routers, firewalls, and security. * Basic remote access solution implementation and Support: VPN access, Remote Desktop Services, Azure Virtual Desktops. * Installation and configuration of a variety of Line of Business Applications. * Support network printing and network printing issues. * Improve customer service, perception, and satisfaction. * Fast turnaround of client requests. * Ability to work in a team and communicate effectively. * Ability to work on an individual basis while maintaining focus and productivity. * Work with the Network Administrator to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Escalate service requests that require a higher level of review and Support. * Enter time and expenses as they occur. * Understand our internal processes by completing assigned training materials and understanding SOP's. * Enter all work as service incidents as it occurs. * System documentation maintenance and review. * Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)