> Markdown version of [/jobs/ext/1488274-flex-support-engineering](https://www.wearedevelopers.com/jobs/ext/1488274-flex-support-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Flex Support Engineering - **Company:** Crestron Electronics - **Location:** Rockleigh, NJ, United States - **Salary:** $65,500.0 - $93,500.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Firmware, Log Files, Software Tools, Systems Integration, Office365 - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2faa143ea8e068a4 ## About the Role * Bachelor's degree preferred; Microsoft Certified Association * Knowledge of Unified Communication platforms (MS teams, Zoom) * Knowledge of Exchange/O365/Active Directory * Network diagnosis skills (COMP TIA+ preferred) * Read and interpret system schematics, floorplans, etc. * Collect and interpret system level data for analysis. * The ability to clearly document the issue, steps taken and thought process behind the path of investigation. * The ability to think "outside-the-box" and understand how minute data points can affect the larger picture * Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies. * Able to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation. * Must be able to lift and maneuver up to 50lbs ## Description We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. The Flex Support Engineer is a specialist with advanced knowledge of unified communications and intelligent video conferencing solutions, specifically Crestron's Flex and Intelligent Video platforms. The primary responsibility of the Flex Support Engineer is to attain and document a clear description of problems reported, via incoming support phone calls or online submissions, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation., * Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process. * Determine specifics for the reported problem, including but not limited to: * Clear description of the reported problem * Number of deployed systems impacted * Current hardware/firmware/software configurations of impacted systems * Deployment environment (other Crestron or 3rd party equipment in the installation) * Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable. * High level analysis of log files. * Basic analysis of customer network * Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom). * Create RMAs as needed for customer site. * Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools * Other duties or responsibilities as required ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)