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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Analyst - **Company:** Trystar Inc - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, System Configuration, File Server, Monitoring of Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Cloud Services, Peripherals, Information Technology, Deployment Automation, Laptops, Legacy Systems - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6bfbf22a8d8e7a10 ## About the Role * 3+ years of experience in infrastructure support. * Strong knowledge of Windows and iOS. * Experience with workstation imaging, configuration, and deployment tools. * Proficiency in hardware troubleshooting and repair. * Familiarity with ticketing systems and ITIL. * Experience with Entra ID, Office 365 administration, and basic networking. * Strong customer service orientation and interpersonal skills. * May require occasional travel between office locations. * Ability to work independently and manage multiple priorities. ## Description Trystar's team members are our most important asset, and we are looking for a skilled and customer-focused Infrastructure Analyst to join our IT support team. This role is responsible for advanced troubleshooting, workstation configuration, hardware setup and repair, inventory management, and administrative support across various systems. The ideal candidate will have strong communication skills, a proactive approach to problem solving, and a passion for delivering exceptional technical support. We are looking for people who believe in our guiding principles and values of: * Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. * Integrity - We're honest, transparent, and committed to doing what's right. * Customer focus - We have relentless focus on our customers and their success. * Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. * Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness. * Champion change - We know adaptation and improvement are requirements to survive and to thrive. * Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: End User & Endpoint Support: * Provide advanced technical support for end users, resolving complex hardware, software, and network issues. * Configure, deploy, and manage workstations, laptops, mobile devices, and peripherals. * Perform hardware diagnostics, repairs, and lifecycle upgrades. * Deliver end-user training on devices, applications, and IT best practices. Infrastructure & Systems Administration: * Administer and support M365, Entra ID, and endpoint management platforms. * Manage user identities, access controls, group policies, and security configurations. * Support core infrastructure including networking, file services, and cloud services. * Maintain system configurations, documentation, and environment topology diagrams. * Monitor system performance and reliability, identifying and resolving issues proactively. ITSM, Asset & Process Management: * Manage and resolve service tickets with the ITSM platform, ensuring accurate documentation and SLA adherence. * Maintain asset inventory, including hardware tracking and lifecycle management. * Identify opportunities to improve IT processes and implement best practices. Projects & Continuous Improvement: * Participate in IT projects, including system upgrades, migrations, and technology rollouts. * Support migration efforts from legacy systems and file servers to modern platforms. * Collaborate with cross-functional IT teams to implement scalable infrastructure solutions. * Contribute to automation and standardization efforts where applicable. Customer Experience & Communication: * Deliver high quality customer service and communicate effectively with users at all levels of the organization. * Provide clear updates and documentation for incidents, changes, and project work. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Navigating the Ups and Downs of the Tech Industry](https://www.wearedevelopers.com/magazine/531-navigating-the-ups-and-downs-of-the-tech-industry) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)