> Markdown version of [/jobs/ext/1488288-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1488288-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** MR.COOL L.L.C. - **Location:** Hickory, KY, United States - **Experience:** Expert - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Products, Apple Mac Systems, Audio Video Distribution, Microsoft Azure, Backup Devices, Software as a Service, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, TCP/IP, User Provisioning Software, Software Troubleshooting, Peripherals, Information Technology, Laptops, Gsuite, User Accounts - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=73cebb2be35b1a47 ## About the Role * 5+ years of experience supporting Windows and macOS in a corporate environment. * Strong technical knowledge of Windows 11, Microsoft 365, and Google Workspace. * Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals. * Experience with Dell and Apple products and their associated support ecosystems. * Working knowledge of TCP/IP and general networking troubleshooting. * Good communication skills, both verbal and written, with a focus on clear and concise customer interactions. * Strong problem-solving skills and attention to detail. * Ability to work independently and manage multiple tasks effectively. * A degree in Computer Science or Information Technology., * Desktop support: 5 years (Required) ## Description We are seeking a passionate and technically skilled Desktop Support Technician to join our team. The ideal candidate will have expert knowledge of Windows 11, MacOS, Microsoft 365, and hardware/software troubleshooting. You will be responsible for ensuring tasks are handled in a professional and timely manner. This role requires maintaining high levels of customer satisfaction through exceptional communication and service delivery., * Provide onsite and remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues. * Troubleshoot and resolve software, hardware, and networking issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices. * Provide support for Windows 11, MacOS, iPhone, and Android. * Administer user accounts and provision access to cloud-based applications such as Microsoft Azure, Office 365, Google Workspace, and other enterprise tools. * Administer and maintain audiovisual systems across conference rooms and presentation spaces, including live support for company meetings. * Manage the full computer lifecycle, including procurement, deployment, access provisioning, backups, and decommissions, ensuring compliance with company policies and procedures. * Utilize ticketing systems to log, track, and manage technical support requests. * Demonstrate a willingness to continuously learn new technologies and processes, improving technical expertise and service delivery. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)