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# Helpdesk Technician

- **Company:** Listerhill Credit Union
- **Location:** Muscle Shoals, AL, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Online Services, Computer Networks, Software Debugging, Monitoring of Systems, Network Troubleshooting, Network Administration, Systems Integration, Transmission Control Protocol (TCP), Computer Equipment, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7b19e9996a3448f

## About the Role

* Associate or bachelor's degree in related field or equivalent experience in a network environment with TCP or an advanced network environment
 * Must have an advanced understanding of networking issues, with hands-on experience in the field
 * Must be detail-oriented, organized and have good follow-up skills
 * Qualifications for this job will include personality traits such as strong analytical and critical reasoning skills along with the ability to problem solve as measured by validated testing
 * Strong communication skills
 * Commitment to LCU's Mission Statement and Core Values
 * Must successfully complete appropriate LCU assessments

## Description

The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU's vision: "to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place". You will be responsible for all installs, upgrade, and maintain computer hardware and peripheral equipment. You will coordinate technology needs with outsources vendors for efficiency and cost-effectiveness. You will report to your supervisor in researching, planning, and implementing new technologies to improve member access and staff efficiency.

What you will do:

 * Assist in maintaining the credit union's network, hardware, and software to ensure that back end functions, systems, PC's, servers, and all peripheral products are operational
 * Assist researching and diagnosing problems within the entire IT infrastructure; troubleshoot and provide solutions. Test solutions to ensure a resolution.
 * Help in responding to user problems to PC's to include software applications, systems integration, or individual hardware problems. Troubleshoot, debug, and resolve the problem
 * Assist network team by providing individual support to end users via the phone, in person, or on-line to answer questions or resolve problems
 * Assist in installing, configuring, and testing new servers for systems, printers, etc.
 * Assist in installing and testing new software both for the network and for individual users
 * Be responsible for the repair of printers, PC's, or laptops
 * Assist VP Network Administration in monitoring software licenses to ensure compliance with vendor's regulation
 * Assist in maintaining and administering Microsoft 365 services. Research problems, resolve issues, and evaluate vendors on an on-going basis
 * Assist in training credit union staff on IT processes and applications as deemed necessary by the VP of Network Administration
 * Help to ensure that all software licenses are maintained
 * Perform other duties as assigned


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