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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior NEC Voice Support Engineer - Hotels - Remote/WFH [US] - **Company:** Peacey Systems LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Vision, Audio Video Distribution, Biometrics, VoIP, Cloud Computing, Multi-protocol Systems, Session Initiation Protocols, Network Planning and Design, Packet Analyzer, Salesforce.Com, System Testing, Systems Integration, Wireshark, Wide Area Networks, Wi-Fi Technology, Chatbots, Software Troubleshooting, Generative AI, HybridCloud, Firewalls (Computer Science), Cisco - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=39f867e5a993e53b ## About the Role * 15+ years of progressively responsible NEC enterprise voice experience; 20+ years strongly preferred, with demonstrated installation, support, architecture, and escalation leadership. * Advanced hands-on expertise with NEC UNIVERGE SV9300, SV9500, 2000IPS, CCIS multi-site networking, ACD, CCWX/Queworx, UM8700/UM8000, and hospitality applications. * Full NEC SV9300 and SV9500 certification portfolios or equivalent demonstrated expertise; NEC Master Technician designation or equivalent advanced credential preferred. * Deep hospitality PMS integration experience across voice, voicemail, SMDR/call accounting, guest-room telephone workflows, mailbox provisioning, room restrictions, maid ID, housekeeping status, and guest billing. * Working knowledge of E911 configuration and compliance requirements under Kari's Law and RAY BAUM's Act. * Strong troubleshooting knowledge of VoIP, SIP, UC, premise, cloud, and hybrid voice environments, plus LAN/WAN, MPLS, Wi-Fi, network design, and QoS for voice. * Proven ability to independently manage complex, service-impacting escalations; perform onsite installation, testing, upgrades, maintenance, training, and system validation. * Strong technical writing and presentation skills, including SOWs, procedures, solution documentation, RFP/RFI responses, executive recommendations, and C-suite briefings. * Demonstrated ability to mentor engineers, lead cross-functional teams, manage competing priorities, and work effectively in remote and field environments., * Experience supporting major hotel brands, independent hotels, boutique properties, resorts, mixed-use developments, high-density residential properties, or other multi-property environments. * Experience with high-density hospitality Wi-Fi/network design, Univerge Blue/Intermedia, UCaaS, CCaaS, IVA, IVR, intelligent routing, and AI-powered customer-experience platforms. * Familiarity with access control, CCTV/VMS, audiovisual systems, intercom, Valcom mass notification, smart IoT, biometrics, computer vision, and broader property technology. * Experience with technology plan review, POC delivery, ROI/TCO analysis, cloud-migration assessments, standardized technical-response templates, and scalable engineering processes. Certifications & Technical Credentials: * NEC UNIVERGE SV9300 - Full Portfolio * NEC UNIVERGE SV9500 - Full Portfolio * NEC 2000IPS - Master Technician * NEC CCIS / Hospitality / ACD * NEC CCWX/Queworx * NEC UM8700 / UM8000 * Cisco CCNA * Cognigy Foundations / Conversational AI * Google AI Essentials / Generative AI * Additional NEC enterprise credentials Core Competencies & Work Requirements: * Advanced technical troubleshooting * NEC voice architecture * Hospitality technology * Incident and escalation management * Root-cause analysis * Executive and customer communication * Documentation, * 1. Is your spoken English above the C2 level (American accent)? * 2. Primary working hours are 9am to 6pm E.S.T. (New York City). Can you easily work these hours? * 3. From 1 to 10, how Much experience do you have with NEC UNIVERGE ecosystems? Which systems? How many years? * 4. From 1 to 10, how much experience do you have with designing and troubleshooting CCIS multi-site environments? * 5. From 1 to 10, how skilled are you at troubleshooting PBX systems on cloud hosted solutions? * 6. How much experience do you have working in a busy call center environment? * 7. From 1 to 10, how skilled are you at troubleshooting with SIP telephony hardware (Polycom, Cisco gateways, Adtrans, etc)? * 8. Do you have in-depth knowledge of legislation governing e911 systems in the USA? * 9. From 1 to 10, how skilled are you at troubleshooting NEC Univerge Blue/Intermedia and hybrid cloud-to-premise integrations with existing NEC SV9300/SV9500 environments? * 10. How much experience with Salesforce? * 11. How many monitors do you have on the computer you will use for work? * 12. From 1 to 10, how skilled are you at analyzing call traces? * 13. Are you flexible to work weekends or alternate shifts if required? * 14. From 1 to 10, how skilled are you at analyzing packet captures and protocol analysis using Wireshark, tcpdump, etc * 15. Which tool is your go-to packet analysis tool, and how skilled are you with it from 1 to 10? ## Description Engineer is the senior technical escalation resource responsible for supporting, troubleshooting, maintaining, and enhancing NEC premise-based, hosted, cloud, and hybrid voice solutions. This position manages complex cases from diagnosis through resolution, performs root-cause analysis, provides remote and onsite support, mentors engineers, and communicates findings and recommendations to customers, property teams, leadership, and executive stakeholders., * Serve as the senior escalation point and subject-matter expert for NEC voice, voicemail, contact center, networking, and hospitality integration issues; own assigned cases through resolution, customer confirmation, and closure. * Install, configure, troubleshoot, maintain, upgrade, and support NEC UNIVERGE SV9300, SV9500, 2000IPS, UM8700, UM8000, CCIS, ACD, CCWX/Queworx, hospitality applications, endpoints, licensing, SIP services, trunks, and peripheral equipment. * Perform root-cause analysis for recurring or high-impact incidents and document corrective actions, preventive actions, resolution summaries, technical procedures, configuration records, diagrams, and knowledge articles. * Support PMS, voicemail, and SMDR integrations, including guest check-in/check-out, room-phone activation, mailbox provisioning, room restrictions, maid ID/housekeeping workflows, call accounting, and guest billing. * Configure and support E911 requirements under Kari's Law and RAY BAUM's Act, including direct 911 dialing, onsite notification, and dispatchable-location information. * Design and troubleshoot CCIS multi-site environments and voice-related LAN/WAN, MPLS, SIP, Wi-Fi, QoS, firewall, and connectivity issues affecting availability or call quality. * Support NEC Univerge Blue/Intermedia and hybrid cloud-to-premise integrations with existing NEC SV9300/SV9500 environments; advise customers on modernization, cloud migration, reliability, capacity, and lifecycle planning. * Provide remote and onsite support for critical incidents, installations, upgrades, migrations, assessments, maintenance windows, and customer escalations; participate in after-hours support and on-call coverage as required. * Lead customer-facing technical meetings, escalation calls, executive briefings, technology-roadmap discussions, plan reviews, proof-of-concept deployments, SOW development, and RFP/RFI technical responses. * Communicate status, findings, risks, ownership, next steps, and expected timelines clearly and professionally; maintain high customer satisfaction and accountability. * Mentor junior and intermediate engineers, deliver technical workshops and customer/end-user training, and collaborate with Voice, Network, Field Services, Project Management, Customer Success, Sales Engineering, Dispatch, and vendor teams., * Training * Cross-functional collaboration * Technology-roadmap development * Ownership * Customer-service excellence Must be able to work independently, support planned after-hours maintenance and emergency events, manage multiple priorities, protect customer information, and communicate professionally with property personnel, ownership groups, vendors, technical teams, and executives. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)