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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** Canadian Executive Search Group Inc - **Location:** Humboldt, TN, United States - **Experience:** Expert - **Salary:** $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Monitoring of Systems, Issue Tracking Systems, Software Deployment, Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=16fc8d4378ec4514 ## About the Role * Minimum 5+ years of experience in Information Technology or IT Support. * High School Diploma or GED required. * Associate's Degree in Computer Science or a related field preferred. * Strong experience supporting Windows-based hardware and software. * Excellent troubleshooting and problem-solving skills. * Ability to prioritize multiple support requests in a manufacturing environment. * Strong customer service and communication skills. * Experience working with service desk ticketing systems. * Ability to communicate technical information clearly to non-technical users. * Strong organizational skills and attention to detail. * Ability to work independently and collaboratively within a team., * Customer-focused mindset with excellent interpersonal skills. * Ability to remain calm under pressure and resolve issues efficiently. * Strong understanding of IT support processes and best practices. ## Description We are seeking an experienced IT Analyst to join our team in Humboldt, TN. This position is responsible for providing technical support for end users, maintaining hardware and software, troubleshooting complex IT issues, and ensuring the efficient operation of the company's computing environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced manufacturing environment., * Provide exceptional technical support to end users while maintaining positive customer relationships. * Follow service desk procedures and accurately document support requests, troubleshooting steps, resolutions, and time spent. * Analyze, diagnose, and resolve hardware, software, and network-related issues for onsite and remote users. * Install, configure, maintain, monitor, and troubleshoot end-user hardware and software. * Respond to service requests via phone, email, and ticketing system. * Investigate technical issues and determine the appropriate course of action or escalation. * Understand business processes and prioritize support tickets based on operational needs. * Perform hardware and software installations, upgrades, moves, adds, and changes (MACs). * Collaborate with internal IT teams to maintain an efficient computing environment. * Provide user training and guidance to reduce recurring technical issues. * Create and maintain technical documentation and site-specific procedures. * Develop and maintain accurate inventories of hardware and software assets. * Coordinate with third-party vendors for hardware repairs and technical support when necessary. * Monitor system performance and prepare reports as needed. * Participate in after-hours and weekend support as required to meet production needs. * Actively seek opportunities to improve IT support processes and customer satisfaction. * Participate in ongoing professional development and performance improvement initiatives. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)