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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Monitoring Specialist - EHRA - **Company:** The State Of North Carolina - **Location:** Wake County, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $87,617.0 - $131,426.0 - **Contract:** Permanent contract - **Skills:** Application Performance Management, Configuration Management Databases, Computer Networks, Databases, Monitoring of Systems, Network Monitoring, System Availability, Information Technology, Servicenow - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3e2e25bf95021140 ## About the Role Knowledge Skills and Abilities/Management Preferences The following Management Preferences are not required, but applicants that possess these skills are preferred: * Demonstrated experience in network and/or systems management, specifically with a large or enterprise network * Experience monitoring network, system and/or application health, preferably in a large or enterprise network, Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in Computer Science or an IT related field or related technical degree from an appropriately accredited institution and two years of progressive experience in networking or a related field, Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in networking or a related field, High School or General Educational Development (GED) diploma and six years of networking related experience; or an equivalent combination of education and experience ## Description The Enterprise Monitoring Specialist is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage ServiceNow's capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction. Finally, the Enterprise Monitoring Specialist is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met., * Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered. * Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use. * Leverage ServiceNow event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions. * Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping. * Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service. About the Division: The Department of Information Technology (DIT) Enterprise Monitoring team is responsible for evaluating, designing, implementing, and maintaining enterprise solutions used to provide monitoring, analysis, and support of the North Carolina statewide IT network and systems infrastructure along with other enterprise services/applications. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)