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# Service Desk/Help Desk (Bilingual Korean)

- **Company:** Geopaq Logic
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Salary:** $48,000.0 - $72,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, JIRA, Information Systems, System Configuration, Identity and Access Management, Information Technology Operations, Prompt Engineering, Information Technology, Data Analytics
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=46034d9cc440da6d

## About the Role

* Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
 * 5+ years of experience in one or more of the following areas:
 * Service Desk / Help Desk Operations
 * IT Operations or Application Support
 * System Administration
 * Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
 * Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
 * Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

## Description

* Service Desk & Customer Support
 * System Administration (Jira/MSP+/Web Systems)
 * Data Analysis (Excel/KPI/Reporting)
 * AI-Driven Automation & AI-assisted Development
 * Continuous Process Improvement (Agile Mindset) on QA/System failure issues
 * Perform basic to intermediate system administration tasks, including User and access management
 * System configuration: Workflow and process maintenance, Issue investigation and escalation
 * Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Pay: $4,000.00 - $6,000.00 per month


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