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# IT Support Technician

- **Company:** Epic Health Partners
- **Location:** Danville, VA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Networking Basics, Office365, Software Troubleshooting, Computer Equipment, Laptops, User Administration
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb62ade3a841a1aa

## About the Role

* Two (2) years of IT support, help desk, desktop support, or related technical experience.
 * Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
 * Strong troubleshooting, problem-solving, and customer service skills.
 * Experience supporting computers, printers, mobile devices, and basic network connectivity.
 * Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
 * Strong organizational, communication, and time-management skills.
 * Ability to maintain confidentiality, and work independently.

## Description

EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical support across the organization. This role is responsible for troubleshooting hardware and software issues, configuring and maintaining workstations, supporting office technology, and assisting staff with day-to-day technology needs. The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively, * Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.

 * Install, update, and troubleshoot software applications on employee workstations.
 * Diagnose and resolve hardware, software, and connectivity issues.
 * Provide technical support for Microsoft 365 applications and other business software.
 * Perform routine maintenance, upgrades, and replacement of computer equipment.
 * Assist with user account management, password resets, and access-related requests.
 * Configure and support desk phones, voicemail systems, and basic telecommunications functions.
 * Troubleshoot and maintain printers, copiers, scanners, and other office technology.
 * Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation of technology and facilities-related requests.
 * Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
 * Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
 * Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.


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