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# IT Systems Support Specialist

- **Company:** Japs-Olson Company
- **Location:** St. Louis Park, MN, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Document Management Systems, Windows Servers, Apache OpenOffice, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31f90fa7b788c6a2

## About the Role

+ 1 - 2 years in a desktop support/helpdesk role.
 + Experience working in a compliance driven environment.
 + Windows Server experience
 + Windows XP, 7, 8.1, 10, and 11 desktop experience
 + Experience with change control
 + Experience supporting Android and iOS devices
 + Apple product support a plus
 + A+, Network +, MCP a plus
 * Physical Requirements
 + Ability to lift 50 lbs.
 + Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.
 + Repetitive (keyboard and mouse) motion
 + Open office environment
 + Regular weekend/evening/holiday work may be required

## Description

Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you'll provide first-level technical assistance, log and escalate issues, and ensure timely resolution. You'll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands-on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast-paced environment., * Initial hardware and software support contact for 24x7 operation.

 * Ensure all calls are logged, properly escalated, and issues resolved.
 * Document and maintain hardware and software configurations.
 * Create and maintain support documentation.
 * Perform new employee training on pc, phone system, and basic policies and procedures.
 * Imaging and deployment of desktops and laptops to end users.
 * Support of end user hardware, software, and printer issues.
 * Follow management system procedures and Standard Work instructions.
 * Follow document control procedures (if applicable).
 * Participate in the Corrective Action System (CAR System) to help improve processes and products.
 * Participate in a regular on call rotation.
 * Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.


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