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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Apple IOS - **Company:** CareerCircle - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $49,920.0 - $70,720.0 - **Contract:** Temporary to permanent - **Skills:** Multitier Architecture, Microsoft Windows, Adobe Acrobat, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Software Documentation, Computer-Generated Imagery, Desktop Computing, Executive Information Systems, Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Log Files, Microsoft Office, Personal Digital Assistant, Remote Infrastructure Management, Software Engineering, Office365, Tablet Computers, Software Troubleshooting, Backend, Microsoft InTune, Information Technology, Gsuite, Servicenow - **Published:** July 29, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/new-york/650cb556-9bce-41cf-895e-09502ee00390 ## About the Role Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills, Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Apple iOS Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools Top Skills Details Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10 Additional Skills & Qualifications - 5+ years of enterprise desktop support experience required - Bachelor's degree preferred; without a degree, 5 additional years of experience required - Experience supporting executive-level stakeholders preferred - Strong understanding of standardized IT support procedures - Excellent communication and professionalism in fast-paced environments - Strong organizational skills and ability to prioritize multiple tickets ## Description Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), As a Field Support Analyst, you will provide technical support and solutions to internal users as part of the Digital & Technology (D&T) Support function. This role is highly visible and requires strong communication skills, professionalism, and the ability to support executive-level stakeholders. What You'll Do: - Provide general desktop and end-user support for hardware and software issues. - Respond to and resolve incident and service requests through ticketing systems. - Support MS Office Suite and backend Office environments. - Manage and troubleshoot MS Intune and Active Directory. - Maintain office technology and remote management tools. - Provide Level 1 & Level 2 enterprise support. - Edit and maintain documentation related to applications and hardware environments. - Support standardized procedures to meet objectives and deadlines., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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