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# IT Support Specialist

- **Company:** Contact Government Services, LLC
- **Location:** Syracuse, NY, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Apple IOS, System Configuration, Desktop Computing, Networking Hardware, Microsoft PowerPoint, Microsoft SharePoint, Computer Networking Systems, Headsets, Computer Equipment, Adobe, Information Technology, Laptops
- **Published:** July 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9064345/it-support-specialist

## About the Role

* Bachelor's degree in information technology, or related field.
 * Minimum three (3) years of professional work experience providing general IT support.
 * Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access,
Teams, SharePoint, etc., and Adobe.

 * High-level working knowledge of Windows Operating Systems; including Server, Apple
iOS and mobility preferred.

 * United States citizenship and ability to obtain adjudication for requisite background
investigation.

## Description

* Perform the primary IT support function by delivering high-quality customer service and
maintaining clear, professional, and responsive communications with end users across all
designated support channels, including in-person interactions, telephone support, email,
and electronic ticketing systems, to ensure timely, accurate, and user-focused assistance

 * Diagnose and resolve problems in response to customer reported incidents.
 * Install, configure, upgrade, troubleshoot and maintain hardware and software. For
purposes of this contract, hardware includes, but is not limited to, the following electronic
devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video
Teleconferencing Equipment, Scanners, Desk phones and Headsets.

 * Assist with configuring, installing, and maintaining network systems using network
standards and protocols, and capabilities and applications of network equipment
including hubs, routers, switches, bridges, servers, and related hardware and assist with
routine updates and patches to existing programs.

 * Provide password resets for end users.
 * Provide user training and assistance on a variety of routine applications and hardware,
including orientation for new users.

 * Provide assistance with setting up, relocating, and reconnecting computer hardware and
related IT equipment within office spaces.


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