> Markdown version of [/jobs/ext/1490190-social-media-care-representative](https://www.wearedevelopers.com/jobs/ext/1490190-social-media-care-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Social Media Care Representative - **Company:** NexGen Agency - **Location:** United States (Remote available) - **Salary:** $33,280.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Google Chrome, Computer Literacy, G.711 Standard, Web Browsers, TCP/IP, TeamViewer, Network Routers, Firewalls (Computer Science), Information Technology - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=36d63dee87cdae7d ## About the Role * An excellent customer service attitude * The ability to tailor interactions for an exceptional customer experience * Friendliness, confidence, and a self-starting approach * Strong verbal and written communication skills * A positive and quick troubleshooting mindset, · Ability to sit for up to 8 hours unassisted · Ability to enter data for up to 8 hours unassisted · Ability to view PC screen for up to 8 hours · Ability to prioritize in a multi-task environment, * Associates degree or education equivalent * Marketing: 1 year (Preferred) * Social Media: 1 year (Preferred) * Must be computer literate * Reliable, punctual attendance is an essential function of the position * Problem solving and critical thinking skills * Great multitasking skill * Work effectively with Windows-based computer systems * Demonstrate initiative and interest in self-development * Must be able to navigate more than one site at a time * FLEXIBILITY IS NEEDED, * Associate (Preferred) Experience: * Marketing: 1 year (Preferred) * Social Media: 1 year (Preferred) ## Description * Learning client's brand voice * Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram, TikTok, Google, Yelp, and any other social platforms or review platforms presented * Reputation Management across all platforms * Responding to customer complaints * Utilizing our brand monitoring tools and alerting in real time if any potential crises occur * Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem * Follow up with customers on any outstanding matters and provide additional assistance as needed * Escalate any issues, high-risk situations, or viral posts online * Provide world-class customer service and immediate resolution to inquiries at the point of customer contact., · 2 GHz min without video or screen monitoring/recording · Core i3/5/7 with video and/or screen monitoring/recording · Memory · 4 GB min · Network · TCP/IP network required (hard-wired LAN recommended) · Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729) · Video calling bandwidth (estimated) 600 Kbps Confirm network speed with these online speed tests: https://www.speedtest.net/ https://www.bandwidthplace.com/ Please record your results. · Allowed network ports in the range 40,000 to 65,535 · Outbound firewall UDP port 5080 open for SIP signaling · UDP port 5060 open for the SIP softphone · QoS router configurations recommended for UDP packets · Router/Firewall ALG/SIP Packet inspection disabled · Operating System[9]-NO CHROMEBOOK · Windows 10 · Active Firewall _· Browsers[11] · Google Chrome 80 and later · Mozilla Firefox 60 and later · Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13] · Additional Software · TeamViewer application (for remote technical assistance) ## Related Videos - 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