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# Staff Product Manager, Residential CRM

- **Company:** ServiceTitan, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $168,200.0 - $269,900.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Automation of Marketing, Core Data
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a2a677b3c9801483

## About the Role

* 7+ years in product management with a track record of shipping from zero to scale
 * Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood
 * A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer
 * Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments
 * Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility

## Description

This is a general manager role as much as a product role. In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure ServiceTitan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post sales.

 * Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features
 * Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different
 * Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product
 * Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well
 * Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there
 * Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention


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