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# IT Support Engineer II

- **Company:** SOLUTIONS TEAM INC
- **Location:** Charleston, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Hardware, Windows Servers, Networking Basics, Windows PowerShell, Software Troubleshooting, Network Server, User Accounts
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9823d57e340eae23

## About the Role

* 2-4 years of IT support experience
 * Strong understanding of networking fundamentals
 * Hands-on experience with Microsoft 365 and Windows Server
 * Strong troubleshooting and documentation skills
 * Must live in Charleston, South Carolina, * Experience working in a Managed Service Provider environment
 * PowerShell or scripting knowledge
 * macOS and iOS support experience

## Description

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments., * Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools

 * Administer user accounts, permissions, and access controls across client environments
 * Monitor and maintain servers, workstations, and network devices
 * Perform patching, updates, and security hardening tasks
 * Serve as an escalation resource for lower-level engineers
 * Maintain accurate and thorough documentation in service management systems
 * Communicate technical information clearly to clients and internal teams


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