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# IT Customer Service Coordinator

- **Company:** ICS, Inc.
- **Location:** San Antonio, TX, United States
- **Salary:** $35,360.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Business Systems, Data Integrity, Desktop Computing, Information Technology
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa297626797461e5

## About the Role

* Friendly and professional
 * Ability to stay calm in stressful environments
 * Organized, thorough and persistent
 * Proficient in Microsoft Word and Excel
 * Organized and comfortable on Windows OS, computers and business systems.
 * Technically inclined with a general understanding of how computers and networks work
 * Ability to amiably assist non-expert end-users
 * Ability to multitask in a fast-paced environment
 * Effectively communicate oral and written with management and internal staff members
 * Ability to create and present reports to upper management

Preferred Qualifications

 * College graduate, preferably with a background or coursework in IT
 * Some working IT knowledge - this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician, * High school or equivalent (Required)

Language:

 * English (Required)

## Description

Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.

Customer Service

 * Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
 * Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
 * Maintaining ICS data integrity in the ICS business system.
 * Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
 * Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.


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