> Markdown version of [/jobs/ext/1490313-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1490313-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist

- **Company:** The Medical Team
- **Location:** Livonia, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Configuration, Issue Tracking Systems, Networking Basics, Network Administration, Remote Service Software, Computer Equipment
- **Published:** July 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d1ed3941a426a8b

## About the Role

The Help Desk Support Specialist serves as the primary point of contact for customers seeking technical assistance with hardware, software, and network-related issues. This role is responsible for diagnosing problems, providing effective solutions, and ensuring a high level of customer satisfaction. The position requires strong technical knowledge, communication skills, and the ability to troubleshoot issues efficiently in a fast-paced environment., · 18+ years of age with valid government ID and ability to pass background check.

· 1-3 years of experience in IT support, help desk, or technical support role.

· Knowledge of Windows operating systems, networking basics, and common software application

· Experience with troubleshooting hardware and peripheral devices.

· Familiarity with remote support tools and help desk ticketing systems

· Strong analytical, problem-solving, and communication skills.

Work Environment & Physical Demands

· Office or hybrid work environment

May require occasional after-hours or weekend support

Required Qualifications

· 18+ years of age with valid government ID and ability to pass background check.

· 1-3 years of experience in IT support, help desk, or technical support role.

· Knowledge of Windows operating systems, networking basics, and common software application

· Experience with troubleshooting hardware and peripheral devices.

· Familiarity with remote support tools and help desk ticketing systems

· Strong analytical, problem-solving, and communication skills.

## Description

* Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

 * Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues.

 * Install, configure, and maintain operating systems, applications, and security updates.

 * Document customer issues, resolutions, and service requests in the help desk ticketing system.

 * Assist customers with system configuration.

 * Escalate complex technical issues to senior technicians or network administrators when necessary.

 * Support setup and maintenance of equipment

 * Educate customers on proper system use and basic troubleshooting techniques.

 * Ensure timely follow-up and resolution of support requests to maintain excellent customer service.


## Related Videos

- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis)
- [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)