> Markdown version of [/jobs/ext/1490346-infrastructure-tech-one-hybrid-support](https://www.wearedevelopers.com/jobs/ext/1490346-infrastructure-tech-one-hybrid-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Tech One - Hybrid Support - **Company:** enkompas Technology Solutions - **Location:** Sewickley, PA, United States - **Salary:** $43,680.0 - **Contract:** Permanent contract - **Skills:** Email Filtering, Office365, Cisco - **Published:** July 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f0c8a6cd941499e4 ## About the Role * Good Communicator: Must have excellent verbal and written communication skills. Be proactive with communications. * Good Listener: Must have great investigative, research, and troubleshooting skills. * Self Motivated: Must work independently to meet strict SLA and project deadlines, while providing timely updates to Management when necessary. * Problem Solver: Must be able to read and react in a high-stress environment. Must be able to identify critical issues and follow due process to escalate/resolve. * Multitasker: Must be able to prioritize and balance tasks while taking incoming calls and using between 2 5 software programs at a time. * Professional: Must be comfortable working onsite (face to face) with customers, where proper professional dress is required. * Open to Professional Growth: Must be willing to earn additional certifications that enkompas will pay for., * Associate or bachelor's degree in the IT field or a related area of study. **Technical Certifications a plus (Microsoft / Cisco / CompTIA) * One plus years' experience with Microsoft / Office365 / Hosted email / Mimecast (email filtering) / End User Support. * Solid liaison to 3rd party vendors. * Must carry personal auto insurance as required by law. * Must have a personal vehicle (to travel to and from client sites). * Must carry a valid driver's license. * Must have a personal, secure, and reliable internet connection., * IT Help Desk: 2 years (Required) * Customer service: 4 years (Required) License/Certification: * PA Driver's License (Required) Ability to Commute: * Sewickley, PA 15143 (Required) ## Description * Hybrid work schedule * Work on troubleshooting IT issues remotely or on site (if applicable). * Manage and prioritize your daily tasks to meet or exceed job role standards. * Work on your pending tickets, and assist others as needed/capable from inbound calls or email. * Address incidents from oldest to newest (by priority). * Provide excellent customer service. * Meet professional and continuing education goals as outlined in Performance Reviews. * Acquire required certifications. Qualities We Are Looking for: * Collaborative: Work with our clients to gather information to provide the best solution to their IT problem. Collaborate with colleagues to learn new IT skills and provide the best solutions to the client. 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