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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Engineer (Agentic Systems) - **Company:** Highfive - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $224,500.0 - $251,500.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Automated Storage and Retrieval Systems, Distributed Systems, Systems Development Life Cycle, Software Engineering, Data Streaming, Large Language Models, Multi-Agent Systems, AI Platforms - **Published:** July 29, 2026 - **Apply:** https://boards.greenhouse.io/dialpad/jobs/8633547002 ## About the Role * Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems. * Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures. * Leadership: Ability to lead and grow a small group of engineers. * LLM Platforms: Inference optimization and fine-tuning strategies. * Data & Retrieval: Advanced retrieval systems and memory architectures. * Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems. * AI Ops: Evaluation, observability, and safety frameworks for production AI systems. * Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI. * Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems. * Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps. * The 0*1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems. For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. ## Description As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad's next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture. This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office. What you'll do * Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad's Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems. * Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows. * Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC. * Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad's long-term business strategy. * Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent." ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [This App Reached 10,000 Users in One Week. 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