> Markdown version of [/jobs/ext/1490830-c005036-service-level-manager-sma-o2-ns-mon-10-aug](https://www.wearedevelopers.com/jobs/ext/1490830-c005036-service-level-manager-sma-o2-ns-mon-10-aug). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # C005036 Service Level Manager (SMA O2) (NS) - MON 10 Aug - **Company:** Company EMW - **Location:** Eigenbrakel, Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Data Analysis, C Sharp (Programming Language), Computer Programming, Data Visualization, Relational Databases, DevOps, R (Programming Language), Python (Programming Language), Microsoft SQL Server, Operational Data Store, Power BI, Software Engineering, SQL Databases, Data Processing, Grafana, Data Analytics, Data Management, Tools for Reporting, Programming Languages - **Published:** July 30, 2026 - **Apply:** https://www.careerjet.be/jobad/be041131d06a3da37a8d3fabc40a598c62 ## About the Role * The candidate must have a currently active NATO SECRET security clearance * A minimum requirement of a relevant degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post. * Demonstrable experience as a Data Analyst, Data Scientist, or similar role, or experience performing these functions roles as part of another job. * Demonstrable experience with at least one programming language, such as Python, R, or C#. * Experience with commercially available or open source data visualization tools, such as Power BI, Grafana or R Shiny. * Experience with SQL and relational databases, such as SQL Server. * Experience with user experience KPIs and reporting. * ITIL Foundation, DevOps Foundation and certifications proving the competency level in programming/software development skills Desirable Experience and Education: * Prior experience of working in an international environment comprising both military and civilian elements; * Knowledge of NATO responsibilities and organization, including ACO and ACT. ## Description The Service Level Manager shall perform duties in the following areas: Service Level Management * Define, maintain and monitor Service Level Agreements, Operational Level Agreements, KPIs and performance targets. * Monitor service performance against agreed service levels, contractual obligations and stakeholder expectations. * Prepare and deliver service performance reports, dashboards and management briefings. * Identify service performance trends, risks, issues and improvement opportunities. * Coordinate with service owners, technical teams, suppliers and stakeholders to ensure service commitments are understood and achieved. * Support service review meetings and track agreed service improvement actions. * Contribute to continual service improvement initiatives to enhance service quality, efficiency and user satisfaction. * Support the development and maintenance of service catalogues, reporting frameworks and performance measurement approaches. Data Management and Reporting * Develop and implement practices to control, protect and optimize the value of data assets. * Assess the integrity, availability and quality of data from multiple sources. * Maintain information handling procedures and support the use of formal data and metadata structures. * Analyse incidents, service requests, problems, availability and performance data to assess service effectiveness. * Transform raw service data into meaningful information and insight to support decision-making. Business Intelligence and Data Visualisation * Support business intelligence reporting for management, governance and operational areas. * Develop and maintain reports, dashboards and visualisations using appropriate tools and techniques. * Select, acquire and integrate relevant data to support analysis and reporting. * Identify opportunities to digitise, streamline and automate reporting and operational data handling. * Apply visualisation techniques to present service performance, trends and improvement opportunities clearly. Data Analysis, Modelling and Engineering * Investigate data requirements and support data modelling and design activities. * Design, implement and maintain data pipelines to connect data across systems, applications and organisations. * Apply data analysis and data science techniques to evaluate datasets, identify trends and support service improvement. * Develop and evaluate analytical models, hypotheses and methods where required. Programming / Software Development * Design, code, test, document, amend and maintain moderately complex programs or scripts. * Apply agreed standards and tools to deliver reliable and well-engineered solutions. * Monitor progress, identify development issues and propose practical solutions. * Collaborate with others in reviews and improvement activities. User Experience Evaluation * Evaluate user feedback, service usability and accessibility to support service improvement. * Analyse user experience KPIs and recommend actions. * Check systems, services and products against applicable standards, guidelines and requirements. * Identify areas for future user research, benchmarking and service enhancement. ## Related Videos - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)