> Markdown version of [/jobs/ext/1491755-sap-customer-service](https://www.wearedevelopers.com/jobs/ext/1491755-sap-customer-service). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Customer Service - **Company:** STAFIDE - **Location:** Eindhoven, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Automation of Tests, Unit Testing, Software Design Documents, Regression Testing, SAP (Applications), SAP CS, SAP Materials Management, SAP Project System, SAP Sales and Distribution, SAPBasis, Integration Tests, Enterprise Integration - **Published:** July 30, 2026 - **Apply:** https://www.adzuna.nl/details/5820053223 ## About the Role * 8+ years of experience in SAP Customer Service (CS) implementation and support. * Strong expertise in SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, and Repair Management. * Experience with Dynamic Item Processing (DIP)/Resource Related Billing. * Knowledge of internal maintenance, refurbishment, and modification processes. * Experience in multi-level Installed Base management. * Understanding of consignment processes and time-writing processes. * Strong integration knowledge with SAP SD, SAP MM, SAP PS, and related SAP modules. * Experience working in customized SAP environments. * Excellent documentation, requirement gathering, and stakeholder management skills. * Strong communication, leadership, and problem-solving abilities. ## Description * Gather and analyse business requirements and translate them into functional solutions. * Participate in Agile ceremonies and collaborate with business stakeholders and cross-functional teams. * Prepare solution design documents and functional specifications. * Configure and support SAP CS processes, including Service Notifications, Service Orders, Repair Orders, Warranties, Service Contracts, Installed Base, Task Lists, Outbound and Return Sales Orders, Third-Party and In-House Repairs. * Configure and support Dynamic Item Processing (DIP)/Resource Related Billing for quotations and billing requests. * Support internal maintenance processes for repair, refurbishment, and modification work. * Manage multi-level Installed Base structures to represent customer equipment. * Work on consignment processes and customized SAP CS business processes. * Integrate SAP CS with SAP SD, SAP MM, SAP PS, and other SAP modules. * Coordinate Unit Testing, Integration Testing, Regression Testing, and Test Automation activities. * Support business users during hypercare and resolve operational issues. * Guide and collaborate with technical and functional teams to deliver high-quality solutions., * Analyse complex business requirements and propose effective SAP CS solutions. * Work collaboratively with cross-functional and technical teams. * Lead functional discussions and support Agile delivery methodologies. * Prepare functional specifications and solution design documents. * Coordinate end-to-end testing activities across multiple teams. * Resolve production issues and support business users during hypercare. * Coach and mentor team members while driving continuous improvement initiatives. * Prioritise tasks effectively and deliver results in a fast-paced environment. What we bring to the table: * Opportunity to work on complex SAP Customer Service transformation and implementation projects. * Exposure to Agile delivery methodologies and cross-functional collaboration. * Challenging assignments involving SAP CS integration with multiple SAP modules. * Opportunities to enhance technical and functional expertise through diverse business scenarios. * A collaborative work environment that encourages continuous learning, innovation, and professional growth. * Opportunities to take ownership, lead initiatives, and mentor team members. ## Related Videos - [Are you still programming unit tests or already generating?](https://www.wearedevelopers.com/videos/722-are-you-still-programming-unit-tests-or-already-generating) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [How Unit Testing Saved My Career](https://www.wearedevelopers.com/videos/1642-how-unit-testing-saved-my-career) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [How will artificial intelligence change the future of software testing?](https://www.wearedevelopers.com/videos/85-how-will-artificial-intelligence-change-the-future-of-software-testing) ## Related Articles - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)