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# Servicedeskmedewerker ICT

- **Company:** igen group B.V.
- **Location:** Alphen aan den Rijn, Netherlands
- **Experience:** Expert
- **Salary:** €2,609.0 - €3,250.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology
- **Published:** July 30, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/370cfd06-8664-40e2-be85-7af0a08cca1c/servicedeskmedewerker-ict

## About the Role

+ Voltooide mbo-opleiding op niveau 3 of 4 in ICT;
 + Minimaal 0,5 jaar relevante werk- en/of stage-ervaring in de IT;
 + Volledige beheersing van de Nederlandse taal, zowel mondeling als schriftelijk;
 + Positieve instelling, servicegericht en zelfstandig;
 + Ervaring met ITIL-processen, Windows 10, Office 365 en Active Directory is een groot pluspunt;
 + Een rijbewijs is handig, maar niet verplicht.
Mochten niet alle punten bij jou van toepassing zijn, ontvangen we alsnog graag je CV. Wie weet wat we voor elkaar kunnen betekenen!

## Description

+ Registreren, afhandelen en opvolgen van inkomende meldingen;
 + Actieve bewaking van incidenten en klant-/collega-updates over de status verstrekken.
 + Je beheert het volledige proces van melding tot oplossing;
 + Doorsturen van onopgeloste incidenten naar de juiste oplosgroep;
 + Opstellen van werkinstructies en gebruikershandleidingen voor collega's en eindgebruikers;
 + Bijdragen aan verbeteringen in algemene serviceverlening en technische functionaliteiten.


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