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# Servicedeskmedewerker

- **Company:** Experis
- **Location:** Veldhoven, Netherlands (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Engineering, Issue Tracking Systems, RSA (Cryptosystem), Information Technology, Hololens, Servicenow
- **Published:** July 30, 2026
- **Apply:** https://easyapply.jobs/r/PAsKLBP26WJrGP21q2Vw

## About the Role

* MBO-opleiding richting ICT of vergelijkbaar niveau door ervaring
 * Ervaring met IT-support en werkplekbeheer
 * Bekendheid met ServiceNow of vergelijkbaar ticketsysteem
 * Basiskennis van Windows, hardware en imagingtools
 * Goede communicatieve vaardigheden in het Nederlands en Engels

Pré's:

 * Ervaring met ITIL-processen
 * Interesse in nieuwe devices zoals VR/AR-apparatuur

## Description

* Verwerken, registreren en controleren van binnenkomende IT-apparatuur
 * Uitvoeren en coördineren van uitleveringen van hardware en home office bundels
 * Ondersteunen van gebruikers bij vragen over IT-orders en apparatuur
 * Registreren en afhandelen van incidenten en service requests in ServiceNow
 * Klaarmaken en imageren van laptops en desktops
 * Opstellen van gebruikersinstructies en verwerken van speciale hardwareverzoeken (zoals RSA-tokens, LAB-PC's en Hololens)


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