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# Support Engineer

- **Company:** igen group B.V.
- **Location:** Deventer, Netherlands
- **Experience:** Experienced
- **Salary:** €2,700.0 - €3,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Information Technology, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/9a10a4a0-1170-4084-b41a-8b1534dd5ef5/support-engineer

## About the Role

Je bent klantgericht, communicatief sterk en hebt al een goede basis binnen IT-support. Daarnaast:

 + Heb je een afgeronde mbo 4- of hbo-opleiding richting ICT;
 + Heb je ongeveer 2 jaar werkervaring als Support Engineer, Servicedesk Medewerker of IT Support Medewerker;
 + Heb je ervaring met Windows, Microsoft 365 en Active Directory;
 + Werk je gestructureerd en oplossingsgericht;
 + Ben je leergierig en wil je jezelf blijven ontwikkelen door middel van opleidingen en certificeringen;
 + Beheers je de Nederlandse taal uitstekend in woord en geschrift.

## Description

Als Support Engineer ondersteun je eindgebruikers bij uiteenlopende IT-vraagstukken en zorg je ervoor dat incidenten snel en vakkundig worden opgelost. Je werkt nauw samen met collega's binnen de IT-afdeling en krijgt de ruimte om jouw technische kennis verder uit te breiden.
Jouw werkzaamheden bestaan onder andere uit:

 + Oplossen van 1e en 2e lijns incidenten en serviceverzoeken;
 + Ondersteunen van gebruikers bij hardware-, software- en netwerkgerelateerde vragen;
 + Installeren, configureren en beheren van laptops, desktops en randapparatuur;
 + Beheren van gebruikersaccounts en rechten binnen Active Directory en Microsoft 365;
 + Registreren, documenteren en opvolgen van meldingen in een ticketsysteem;
 + Escaleren van complexe incidenten naar gespecialiseerde teams;
 + Signaleren van terugkerende problemen en meedenken over verbeteringen van de IT-dienstverlening.


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